what is eva?

eva is an enterprise conversational AI platform for creating and managing virtual agents that can be deployed across a wide variety of digital channels: call center, website, mobile, chatbots, WhatsApp interactions, Google Home, SMS, etc.

It significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.

Communicate in a simple way: WhatsApp, phone, Google Home, SMS…
Serve your customer 24x7h
Connect anywhere and anytime: house, car, office
Speak in any language

what is eva?

eva is an enterprise conversational AI platform for creating and managing virtual agents that can be deployed across a wide variety of digital channels: call center, website, mobile, chatbots, WhatsApp interactions, Google Home, SMS, etc.

It significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.

Communicate in a simple way: WhatsApp, phone, Google Home, SMS…
Serve your customer 24x7h
Connect anywhere and anytime: house, car, office
Speak in any language

how eva works?

  • Create a bot.
    1
  • Select the channels where you want to use it: spoke or written.
    2
  • Train the bot.
    3
  • Start serving as many users as you need: millions if you want.
    4
  • Analyze data generated in the conversations with your customers.
    5

benefits of eva

Increase your sales
Reduce your costs
Improve your customer satisfaction

It creates the ideal bot for your company

  • Created with Lunacy Cloud based solution: AWS, GCP, Azure, IBM Cloud (also allows on – premise deployments).
  • Created with Lunacy Works with the main cognitive engines of the market and with the capabilities to implement others.
  • Created with Lunacy It is highly flexible, allows customization.
  • Created with Lunacy Works with different forms of communication (text, voice) and language styles (formal, informal).
  • Created with Lunacy Includes a User-friendly administration interface to manage the knowledge base and analyze the information.
  • Created with Lunacy eva works cooperatively with human agents, transferring the conversation or call to a human agent when required. eva integrates with the leading contact center solutions from Salesforce, Microsoft Dynamics and others. d.
  • Created with Lunacy It´s multi- bot: It allows you to create as many bots as you need.
  • Created with Lunacy It is cognitive multi – engine: each bot created can use a different cognitive engine to choose among the main ones of the market
  • Created with Lunacy It´s omni – channel: the created bots can have conversations combining several channels like: WhatsApp, chat on the web, chat in the mobile App.

why eva?

  • it’s ideal for big enterprises

    It is a business solution that meets all the security, scalability and modularity requirements demanded by our customers.

  • it’s efficient

    The architecture is optimal and minimizes the effort in training and maximizes the reusability for N channels.

  • it´s simple

    It has a friendly interface and allows to separate the work of the UX Writers and linguists from the work of the programmers.

  • reduce costs

    Automate customer inquiries and operations.

  • it is highly flexible

    Can be integrated with CRM, Web portals, mobile applications and more.

  • it offers the best analytics

    Provides panels to monitor the performance of your virtual agent.

  • it allows to create the best experiences

    – 360º customer view.
    – 100% omnichannel.
    – Attention 24/7.

  • it cooperates naturally with contact centers, increases the intelligence and capacity of human teams

    – Increased work force.
    – Integrates with the main market solutions: Genesys, Zendesk, Salesforce, Microsoft Dynamics and others.

  • it connects with customers

    – In the Car (Call Center, Google Assistant).
    – At Home (Google Home).
    – At the Office and Stores (Totems).
    – Anywhere and anytime (WhatsApp, SMS).

  • accelerates the creation of virtual agents (bots)

    Achieves great results in a short time.

eva technology

eva is a starting point for a corporate client-centric strategy, as it´s able to interact directly and understand complex sentences, spelling mistakes, and yet present content in accordance with users’ interests.

eva 2.3 has a new microservices architecture: modular, with fine-grained and loosely coupled services and lightweight protocols. This makes the application easier to understand, develop, test, and become more resilient to architecture erosion. Parallelizes development and enables continuous delivery and deployment.