The 7 trends
Going forward, conversational AI will be the main method of communication and the user experience will be enriched across all business sectors. Conversational AI allows for a two-way dialogue between customers and virtual assistants that either party can initiate.
In this document, we provide our expert vision of the conversational AI market: where we are, where we´re going, and why. We also analyze the seven trends that are signaling its development.