保険業界にとってのメリット
evaは保険に関わる顧客、代理店、保険会社すべてにメリットを提供します。オムニチャネルにより、多様なニーズに対応し、迅速なレスポンス、スケーラビリティ、企業価値に適応、セキュリティとデータ保護、顧客サービスの最小化、プロセスの自動化、コストの削減を実現する能力を備えています。
24時間365日対応
evaは保険業界において、専用のサービスを年中無休、異なる言語で場所を問わず、さまざまなチャネルから利用することができ、顧客のニーズに応える手段を提供します。
顧客を360º分析
With eva, it is possible to have all the services centralized in the same platform. Thanks to this, the insurer will be able to visualize which channels its customers use, which are the most frequently asked questions, as well as recognize their constant needs to improve and grow the conversational agent. A 360º analytics around the customer is obtained with eva.
カスタマーエクスペリエンスの向上
eva accomplishes new customer expectations through digital channels. In addition to receiving fast and secure service, eva adapts to the communication tone, content and format of the user responses of each channel, thus providing effective communication and greater connection and loyalty with the company.
自動学習
eva can tell you how well you are doing, thanks to its interactive reports that use machine learning to analyze and optimize behavior and responses of virtual assistants. You can track KPIs, better understand user journeys and get suggestions for improving conversational design. These analytics capabilities are provided through tight, out-of-the-box integration with Google Chatbase.
