What is
Conversational AI?
Syntphony Conversational AI is an enterprise platform for creating and managing virtual assistants, using artificial intelligence with Generative AI capable of understanding and delivering hyper-personalized responses to users.
Able to deploy across a wide variety of digital channels: WhatsApp, Instagram, call center, web, mobile, chatbots, teams and more. It significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.
Syntphony Conversational AI
Feature Pack
PII Data Masking
Seamless Login with Open ID
Enhanced Voice Channel Configurations
The power of our
Conversational AI platform
Generative AI
Conversational AI powered by Generative AI enables close to 100% user understanding and provides hyper-personalized, context-aware responses. GenAI Cell is an innovative module that integrates Generative AI services, enhancing Conversational AI's capabilities to a whole new level. It enables Conversational AI to identify intent, classify content, generate responses, and provide accurate and contextualized answers.
Dialog Manager
Dialog Manager is where you can easily build and manage bots. Dialog Manager is a visual interface where every element that makes a bot is visually represented, making building and managing a bot hassle-free. Here you can create a bot from scratch in minutes, build complex conversational flows with powerful tools and manage multiple virtual agents in a simple, clean and intuitive interface, to really focus on the content. Easier bots are better bots.
Knowledge AI Context
Dialog Manager is where you can easily build and manage bots. Dialog Manager is a visual interface where every element that makes a bot is visually represented, making building and managing a bot hassle-free. Here you can create a bot from scratch in minutes, build complex conversational flows with powerful tools and manage multiple virtual agents in a simple, clean and intuitive interface, to really focus on the content. Easier bots are better bots.
Analytical Dashboard
We are happy to announce that we will now have a dashboard with KPIs that will help you measure the performance of your Virtual Agent and continue to improve it. With a magical visualization, you will be able to analyze if you are achieving your business goals.
Voice Cloud
Conversational AI is designed to enhance the user experience through voice interactions, enabling an enriched IVR and taking communication to another level. Voice cloud automates calls, reduces traffic to agents, keeps dialogs open and resolves queries instantly without menus, options or keyboards, and provides th ability to ask frequent questions without direct contact with an operator
Other features that will
elevate your experience
Funnel Charts
Tags Funnel enables you to track and analyze the customer journey based on tags used within the Dialog Manager. The tags can be used in cells (intents, entities, services, rules, code, input, etc.), flows, and Automated Learning (questions).
Digital Human
- Scale customer service.
- Boost sales with conversational commerce.
- Increase ROI with conversational marketing.
- Experience the power of digital personalities.
- Experience a customizable digital persona.
Zero Shot
Rephrasing
Answer assist
NLP
NLP now supports multiple languages: Japanese, Italian, German, Catalan, Galician, Romanian, French, Dutch, Thai