What is
Conversational AI?
Syntphony Conversational AI is an enterprise platform for creating and managing virtual assistants, using artificial intelligence with Generative AI capable of understanding and delivering hyper-personalized responses to users.
Able to deploy across a wide variety of digital channels: WhatsApp, Instagram, call center, web, mobile, chatbots, teams and more. It significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.
Syntphony Conversational AI
Feature Pack
Dive into our powerful new features including multilingual support, advanced data protection, seamless Azure Open ID integration, enhanced voice channel configurations, an upgraded user interface, and expanded communication channels.
PII Data Masking
Protect your users' sensitive information with our robust data masking feature. A simple switch activation ensures names, addresses, and credit card numbers are shielded, significantly reducing data breach risks and ensuring compliance with privacy regulations.
Seamless Login with Open ID
Streamline user authentication with direct Syntphony Conversational AI logins from your Azure organization. Our Open ID integration supports single sign-on (SSO), minimizing password fatigue and simplifying IT management.
Enhanced Voice Channel Configurations
Configure voice channels like Voice Gateway or VXML directly from our Syntphony Conversational AI channel library. Set up phone numbers, error handling, timeouts, Text-to-Speech (TTS), voice menus, DTMF menus, and voice handover settings effortlessly, ensuring a seamless transition to human agents when needed.
The power of our
Conversational AI platform
Generative AI
Conversational AI powered by Generative AI enables close to 100% user understanding and provides hyper-personalized, context-aware responses. GenAI Cell is an innovative module that integrates Generative AI services, enhancing Conversational AI's capabilities to a whole new level. It enables Conversational AI to identify intent, classify content, generate responses, and provide accurate and contextualized answers.
Dialog Manager
Dialog Manager is where you can easily build and manage bots. Dialog Manager is a visual interface where every element that makes a bot is visually represented, making building and managing a bot hassle-free. Here you can create a bot from scratch in minutes, build complex conversational flows with powerful tools and manage multiple virtual agents in a simple, clean and intuitive interface, to really focus on the content. Easier bots are better bots.
Knowledge AI Context
Dialog Manager is where you can easily build and manage bots. Dialog Manager is a visual interface where every element that makes a bot is visually represented, making building and managing a bot hassle-free. Here you can create a bot from scratch in minutes, build complex conversational flows with powerful tools and manage multiple virtual agents in a simple, clean and intuitive interface, to really focus on the content. Easier bots are better bots.
Analytical Dashboard
We are happy to announce that we will now have a dashboard with KPIs that will help you measure the performance of your Virtual Agent and continue to improve it. With a magical visualization, you will be able to analyze if you are achieving your business goals.
Voice Cloud
Conversational AI is designed to enhance the user experience through voice interactions, enabling an enriched IVR and taking communication to another level. Voice cloud automates calls, reduces traffic to agents, keeps dialogs open and resolves queries instantly without menus, options or keyboards, and provides th ability to ask frequent questions without direct contact with an operator
Other features that will
elevate your experience
Funnel Charts
The new Tags Funnel will help you better understand the conversation journey, drop-off points, and A/B testing.
Tags Funnel enables you to track and analyze the customer journey based on tags used within the Dialog Manager. The tags can be used in cells (intents, entities, services, rules, code, input, etc.), flows, and Automated Learning (questions).
Tags Funnel enables you to track and analyze the customer journey based on tags used within the Dialog Manager. The tags can be used in cells (intents, entities, services, rules, code, input, etc.), flows, and Automated Learning (questions).
Digital Human
Digital personas can help customers in many ways:
- Scale customer service.
- Boost sales with conversational commerce.
- Increase ROI with conversational marketing.
- Experience the power of digital personalities.
- Experience a customizable digital persona.
Zero Shot
It leverages state-of-the-art linguistic modeling (LLM) technology to classify intentions with exceptional accuracy, just from the name and a description of the intention to classify the intention, without the need to create expressions. By using this advanced machine learning technique, we have significantly improved the accuracy and speed of intent classification, ensuring that the right knowledge is provided at the right time, every time.
Rephrasing
Contextualized responses for improved communication. With our enhanced LLM-based runtime rephrasing feature, the virtual agent can now take into account the context of the conversation and rephrase the configured response accordingly, ensuring a more dynamic and human interaction tailored to your specific needs. Set the level of creativity of the response variation and the amount of context you wish to use, between 1 and 5 previous interactions. It is also possible to restrict words in case you want to avoid a specific word in the rephrasing.
Answer assist
Create answers from a prompt, you can also shorten an answer, lengthen it, correct its grammar and add a tone to it. This feature allows you to create the virtual agent's answers effortlessly and creatively. It will be possible to write a simple instruction as a question, add a tone of voice and the content will be generated using LLM. With a single click, you can shorten an answer, expand it, improve the wording, correct spelling and grammar, or even add a specific tone of voice.
NLP
NLP is NTT DATA proprietary Natural Language Processing (NLP) engine. It combines the powerful intent and entity recognization with the latest technologies in privacy protection.
NLP now supports multiple languages: Japanese, Italian, German, Catalan, Galician, Romanian, French, Dutch, Thai
NLP now supports multiple languages: Japanese, Italian, German, Catalan, Galician, Romanian, French, Dutch, Thai
Channels
Industries
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Banking
This technology assists financial companies in enhancing their services and automating processes with scalability.
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Telecom
As telecommunications users become increasingly demanding, leverage our platform capabilities to exceed their expectations.
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Insurance
In the insurance sector, this technology is becoming increasingly important due to its numerous points of contact with customers.
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Healthcare
Our platform is an excellent artificial Intelligence solution, that provides healthcare organizations a true digital transformation and user experience.
Accelerate your Conversational AI projects
