Product

Enterprise
Conversational
AI
Platform

what is eva?

eva is an enterprise conversational AI platform for creating and managing virtual agents that can be deployed across a wide variety of digital channels: call center, website, mobile, chatbots, WhatsApp interactions,

Google Home, SMS, etc.It significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.

Benefits eva

eva it significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.

Improve customer
experience

Improve customer experience serving your clients 24x7 through any channel: call center, mobile app, website, WhatsApp, smart assistants, social media, etc.

eva is designed to meet the exacting demands of businesses competing in today’s digital economy.

Reduce Cost

Reduce the operating costs of customer service by 10%. eva is designed to meet the exacting demands of businesses competing in today’s digital economy. Boost customer satisfaction by up to 30% and eliminate wait times.

A truly scalable
solution

It is an enterprise solution that lets you quickly create robust virtual agents that can be deployed at scale to efficiently handle thousands of users, in multiple languages and in different areas of your business.

Omnichannel
solutions

We live in an omnichannel world, so the virtual agents created by eva can maintain conversations with users across different channels, even allowing users to change channel in mid-stream.

Solutions

Industries

  • Banking

    eva helps financial companies to improve their services through conversational AI, automate processes with scalability

  • Telecom

    Telecommunications users are increasingly demanding. Take advantage of eva's capabilities to meet their expectations.

  • Insurance

    Conversational AI is gaining importance in the insurance sector, which has many points of contact with its customers.

  • Healthcare

    eva is an excellent artificial intelligence solution that provides healthcare organizations with a true digital transformation

everis gives you the choice of accessing eva as a cloud-based service or installing eva private, on your own systems, so giving you complete control.

Cloud

Private

Voice cloud

eva is designed to enhance the user experience through voice interactions, enabling an enriched IVR and taking communication to another level.

Voice cloud automates calls, reduces traffic to agents, keeps dialogs open and resolves queries instantly without menus, options or keyboards, and provides the ability to ask frequent questions without direct contact with an operator.

eva can create conversational voice assistants in different languages and accents and integrates with other services to make communication much more personalized.

eva allows to generate conversational dialogues through voice for different use cases: FAQ's, scheduling, cancellation or change of appointments, it is also possible to connect to other services to deliver personalized information.

Dialog
Manager

eva Dialog Manager is where you can easily build and manage bots. eva Dialog Manager is a visual interface where every element that makes a bot is visually represented, making building and managing a bot hassle-free. Here you can create a bot from scratch in minutes, build complex conversational flows with powerful tools and manage multiple virtual agents in a simple, clean and intuitive interface, to really focus on the content. Easier bots are better bots.

Clever

eva Clever is everis proprietary Natural Language Processing (NLP) engine. It combines the powerful intent and entity recognization with the latest technologies in privacy protection. eva Clever is the best of both worlds: it is like a proprietary cognitve engine with a strong support. eva Clever has a plethora of innovative capabilities. With its entity recognization abilities, eva Clever can enhance your customers privacy with Clever Masking by changing every identifiable trace with generic information. This is one example of eva Clever ever increasing innovation.

In addition to English, Portuguese and Spanish. Clever now supports multiple languages: Japanese, Italian, German, Catalan, Galician, Romanian, French, Dutch, Thai

and much more...

Automated Learning

Trainings can be easier and faster with Clever Automated Learning, that allows training virtual assistants from documents.

Automated Learning responds to user queries out of intentions by reading documents, It can enrich the knowledge base of a bot and increase the performance of the long tail. It responds from any text content.

Not need to execute specific training to work with a text knowledge base. Automated learning is multi-language, currently works with Spanish, English and Portuguese.

Can identify when in the text it is not possible to identify the answer, Ability to work with large texts. Has a FAQs functionality for register pairs of frequents questions and answers. answers are brief and accurate.

Channels

cognitive
contact center

whatsapp

google
home

facebook
messeger

microsoft
teams

web

appchat

IVR

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