Easily Manage your Dialogs!
The Dialog Manager is the core of Syntphony CAI, offering an incredibly intuitive platform for creating and organizing your agent’s dialogs. Our Workspace makes building flows a breeze, allowing you to effortlessly orchestrate complex interactions.
With the use of jump cells and other components, you can design seamless, tailored conversation journeys with ease, ensuring that every flow is structured and relevant to the user's needs.
Seamless flow orchestration
The main features of the Dialog Manager include everything you need to create dialogs, integrate channels and expand your knowledge base. These are the key components:
On this canvas, you are the artist
This is your creative hub for designing conversational flows. It lets you seamlessly add and connect cells, crafting the complete dialog structure for your virtual agent with ease and precision.
Backbone of intelligent conversations
These are organized sequences of cells within the Workspace that shape your virtual agent's knowledge base. They form the backbone of your dialogs, managing conversations by connecting key components like Intents, Entities, Services, Answers, etc. Flows provide a structured framework for interactions, allowing for easy customization to fit different channels and business needs.
The building blocks of your dialogs
Each cell plays a specific role within the dialogue flow, contributing to a purposeful interaction. Cells are categorized into two types: Conversational and Advanced. Conversational cells form the foundation of your virtual assistant, handling essential tasks to create basic, functional dialogs.
Advanced cells, on the other hand, enable the creation of more complex and transactional flows, allowing for highly dynamic interactions. They offer customizable logic and flexible options, tailored to meet specific needs and implement sophisticated solutions within your virtual agent’s dialog structure.
Advanced cells, on the other hand, enable the creation of more complex and transactional flows, allowing for highly dynamic interactions. They offer customizable logic and flexible options, tailored to meet specific needs and implement sophisticated solutions within your virtual agent’s dialog structure.
Your information sources turned into intelligent conversations
With this tool your agent can access, retrieve, and deliver information from various data sources, turning documents and files into actionable knowledge. Answer complex questions and provide accurate answers without the need for extensive manual training. It's a powerful way to enhance the efficiency and intelligence of your virtual agent, making it smarter and more responsive in real-time interactions.
Insights for Smarter Decisions
A comprehensive view of your virtual agent's performance, providing valuable analytics and insights to help you understand user interactions better. With intuitive visualizations, you can track key metrics, identify trends, and optimize your agent’s responses to enhance user satisfaction.
Key components of the Dialog Manager
Workspace
Flows
Cells
Training
Knowledge AI
Dashboard Analytics
User Guide
For more information and insights, be sure to check out our documentation!
Go to User Guide
