The digital transformation trend is especially relevant in the healthcare industry, which has been intensified due to the challenges imposed by the global Covid-19 crisis. The way of interacting with the patient and the ecosystem has been revolutionized, seeking to optimize processes, improve outcomes and keep companies as profitable as possible.
eva is an excellent artificial intelligence solution that provides healthcare organizations and companies with a true digital transformation, enabling new communication and interaction capabilities by creating new interaction models to generate a phygital experience.
Patients value experience more than ever. Thanks to eva, they can interact with many different platforms to connect with a wide range of service providers in heal t hcare, includ ing hospitals, laboratories, healthcare operators and other services.
These interactions can be done on a website, smartphone application, on physical totens installed in different places, through virtual reality technology, wearables, social media, voice calls, online chat and even home speakers such as Amazon's Alexa - which
can learn many different skills to help, Apple's HomePod or Google's Nest.
Through these platforms, healthcare organizations can significantly improve their performance and outcomes by managing a digitally automatized communication interface with clients.
If you want to read more, check out our white paper
"Conversational AI taking the healthcare industry to the next level"