Benefits of AI in Telecom
the Contact Center
eva can retrieve information from the business support systems, trigger proactive interactions decided by AI and Data Analytics systems and delegate to other technical bots or even RPAs to automate any kind of end-to-end customer interaction.
We have a team of computer linguists, who control the chatbot to include new content, procedures, processes, etc. We add a natural language user interface design team that designs relevant experiences through mobile applications, IVR, VR or instant messaging services such as Skype, Slack and Telegram