With eva it is possible to know the level of customer satisfaction and loyalty
Thanks to its cognitive features, eva transforms the communication experience between companies and their customers
in any channel
Our cognitive contact center is an end2end solution with all components required. It is possible to set it up in a short time. In addition, it has a proactive approach based on real-time decisioning and machine learning
eva Cognitive contact center integrates with the call center solutions such as Genesys and Avaya allowing the best cooperation between human agents and virtual agents with minimum impact on the current infrastructure
eva has all the components required to connect with the call center including sip connections speech to text text to speech, pbx, dtmf, call recording, outbound calls and transcript.
Thanks to eva, creating a user’s journey capable to combine multiple channels without friction is simple. Today the users need flexibility, and to use any possible channel written or spoken to solve their needs
eva cognitive contact center integrates with human agent tools. Conversation history generated by virtual agents is available, and it gives the context required to provide the best service to users.