These are organized sequences of cells within the Workspace that shape your virtual agent's knowledge base. They form the backbone of your dialogs, managing conversations by connecting key components like Intents, Entities, Services, Answers, etc. Flows provide a structured framework for interactions, allowing for easy customization to fit different channels and business needs.

Each cell plays a specific role within the dialogue flow, contributing to a purposeful interaction. Cells are categorized into two types: Conversational and Advanced. Conversational cells form the foundation of your virtual assistant, handling essential tasks to create basic, functional dialogs.

Advanced cells, on the other hand, enable the creation of more complex and transactional flows, allowing for highly dynamic interactions. They offer customizable logic and flexible options, tailored to meet specific needs and implement sophisticated solutions within your virtual agent’s dialog structure.

With this tool your agent can access, retrieve, and deliver information from various data sources, turning documents and files into actionable knowledge. Answer complex questions and provide accurate answers without the need for extensive manual training. It's a powerful way to enhance the efficiency and intelligence of your virtual agent, making it smarter and more responsive in real-time interactions.

A comprehensive view of your virtual agent's performance, providing valuable analytics and insights to help you understand user interactions better. With intuitive visualizations, you can track key metrics, identify trends, and optimize your agent’s responses to enhance user satisfaction.