We’re excited to announce our new Multilingual Agent feature, designed to enhance global reach and expand accessibility by enabling agents to understand and intelligently respond in over 80 languages in real-time.

Multilingual agent 

Multilingual support: Breaking down communication barriers  

With the power of Gen AI now Agents can understand and respond in multiple languages without any effort. Many new languages have been added to the list, and now the list has been expanded to 88.  

Designers can select a primary language for knowledge base training and various secondary languages as users wish. 

It is also possible to configure the detection of the language using two options at the start of the conversation or on every interaction. 

This functionality is currently supported for text agents. For voice agents, please contact the product team. It is important to note that like any functionality based on Gen AI it has additional costs. 

How can multilingual support benefit you?

• Effortless Multilingual Communication: With automatic language detection and translation, your agent now seamlessly identifies and translates messages, enabling accurate responses from the knowledge base in the user’s preferred language.
• Primary and Additional Languages: Set your primary language and add languages from the Advanced Resources page, so your agent is ready to support diverse audiences.
• Comprehensive, Accurate Translations: Powered by Azure OpenAI, enjoy smooth, reliable translations across all supported languages.
• Knowledge Base Integration: Streamlined information retrieval and response generation ensure that answers are precise—no matter the language.
• Flexible Language Detection Settings: Choose to detect language either at the start of a conversation or with each interaction, for a truly personalized experience.
• Customizable Terms Isolation: Keep product names, technical terms or other specific words clear to prevent unwanted translations.

As part of our advanced capabilities, Multilingual Agent integrates seamlessly with other advanced Gen AI features such as rephrasing, zero-shot, and Knowledge AI.

This enhancement opens new opportunities to connect and engage with users across language barriers, empowering more accessible, inclusive, and personalized interactions worldwide.

This beta phase currently supports text channels. Voice channels support coming soon!

Logs Viewer 

View Logs in Simulated Conversations to improve troubleshooting and issue resolution 

Now it is possible to use a new Logs Viewer in the dialog simulator, providing users with better debug tools and understanding of conversation execution. 

With this new tool, developers and designer can understand all the elements involved in a conversation and analyze all details for optimizing performance and debug issues. Our new log viewer in the dialog simulator offers insights into service operations: 

• Real-time visibility of service errors in dialog simulator. 
• Detailed execution steps for each conversation. 

Troubleshooting with Real-Time Logs

So… How can it optimize your agent’s performance? This feature equips teams with the resources to diagnose issues quickly, streamline fine-tuning, and create smoother, more reliable interactions. With the Logs viewer, developers can:

• Access real-time visibility of any service errors during simulations
• Review detailed step-by-step execution for each conversation
• Use advanced request options to specify users and input values for targeted testing

Syntphony Conversational AI more features  

Play Syntphony SSO

Now Syntphony Conversational AI is integrated with the Play Syntphony SSO, the login experience has been updated at the same level for all Syntphony products 

Icons and colors in the cockpit have been redesigned as part of the Syntphony rebranding initiative to provide a more cohesive visual experience. 

Syntphony Conversational AI Security! 

The safety of the product is always a point that we take care of down to the last detail. As always, the release has passed the vulnerability scanning process and continues to update all components to ensure that the version is up to date and secure. 

Syntphony Conversational AI Improvements! 

• Dialog Simulator: Updating the Conversation with Lib Components. 

• Sidebar Menu: Expansion of the main menu when selecting a submenu. 

• Web snippet: Inclusion of accessibility in buttons for the visually impaired and layout adjustment for cropped images. 

Syntphony Conversational AI Minor corrections! 

• Response repository: Layout adjustment in the registration field, adjustment of the reformulation filter, and persistence correction when editing carousel buttons.

• Bot Simulator: Review of the edit flow in response templates. 

• Entity repository: Fixes to feature error and persistence presentation, plus adjustments to master data. 

• Intent repository: Improved search behavior when deleting characters. 

• Knowledge IA: Display of the “Create question” button when no results are found in the search. 
• Web snippet: Adjustment to scroll wheel visibility. 

This update incorporates additional enhancements to improve the user experience, navigation and overall performance, along with minor bug fixes. 

Being able to check the Logs transforms how teams can resolve issues as they arise! We’re continuously improving to bring you the best tools—stay tuned for more updates!

Learn about other capabilities of our platform here

You may be interested in learning more about our Syntphpny platform.