• Increase your sales and reduce costs

    The mother of all bots/Artificial Intelligence at the service of the digital experience

  • Improve your experience with whatsApp business

    The mother of all bots/Artificial Intelligence at the service of the digital experience

  • Just say Hey Google and start talking

    The mother of all bots/Artificial Intelligence at the service of the digital experience

Created with Lunacy

cognitive
contact center

everis Cognitive Contact Center is a virtual agent solution for companies that solves the full user communication (written and spoken).

It creates an omnichannel experience. It combines the power of the artificial intelligence with the human agents.

It allows to automatize most of the user interactions. It allows to have interactions with customer through a natural language, just as it would with a human agent.

Cognitive Contact Center thanks to its integration capabilities through APIs and RPA explode the current legacy of the company.

benefits

  • Real-time information and predictive anomalies detection.
    1
  • Omnichannel proactive interaction to anticipate customer complaints.
    2
  • Reduce transfers to technical backoffices and speed up resolutions.
    3
  • Proactive offers based on customer habits and profile.
    4
  • Cost reduction and revenue increase.
    5

the architecture components are totally connected and it could be possible to deploy them in the short term.

  • Created with Lunacy Fast Data and Customer View
  • Created with Lunacy Proactive approach based on real time decision and Machine Learning
  • Created with Lunacy Bot ecosystem with commercial and technical bot integration
  • Created with Lunacy RPA
  • Created with Lunacy Chatbot native integration with Salesforce
  • Created with Lunacy Catalog and business rules tool
  • Created with Lunacy API generation and exposure
  • Created with Lunacy Ticketing tool

Our goal is to deliver the best Customer Experience to our residential customers with FTTH products and services.

whatsapp

Elevate the travel experience with WhatsApp Business.

eva allows to use WhatsApp Business and makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages.

Connect with your customers globally on their favorite chat apps.

Communicate with your customers on the app they already enjoy and trust.

benefits

  • New channel
    to sell products
    and services.
    1
  • 24/7 automated
    service to solve
    users inquires.
    2
  • Another way to help
    your customers
    pay their bills.
    3
  • One-to-one service that
    will lead make your
    clients be loyal to you.
    4
  • Alert your
    customer with
    valuable information.
    5
  • Open this new channel
    to sell products
    and services.
    6
  • Provide to your customer
    a personalized and
    fast service.
    7
  • Increase your sales
    thanks to this convenient
    channel.
    8
  • Easy and very
    convenience.
    9
  • Solve your
    customers
    queries.
    10

eva on
WhatsApp

  • Created with Lunacy Virtual agent connected with WhatsApp
  • Created with Lunacy Several clients use WhatsApp-eva already with millions of interactions
  • Created with Lunacy Secure authentication with different methods like OTP SMS
  • Created with Lunacy Transactional use cases such as bill download, balance recharge, real-time flight nformation, and more.

google home

Just say “Hey Google”.Your Google Assistant extends to help you across devices, like Google Home, your phone, and more.

Google Home is a series of smart speakers you place around your home. They can play music, answer questions, and, with the right additional hardware, control parts of your home. They work by using a combination of artificial intelligence (AI), software, and hardware.

Google Home is a Wi-Fi speaker that doubles as a smart home control hub and a personal assistant for the entire family. You can use it to playback entertainment throughout your home, effortlessly manage everyday tasks, and ask Google things you want to know.

It uses integrated learnig, automatic speech recognition and natural language processing to communicate fluently with the user.

Interaction with Google Assistant is done trouhg voice commands and also allows you interac with in the text mode (accessibility).

eva is already integrated with google, enabling this channel is immediate. With eVA + Google creates the best experiences to be consumed in your smartspeaker or in the google assitant of your mobile.

benefits

  • Call
    management.
    1
  • Reading an sending
    messages (SMS,
    WhatsApp, Telegram…)
    2
  • Pay any order,
    purchase or
    transaction.
    3
  • Integration with all
    Google applications.
    4
  • Calendar management,
    reminders, alarms
    and notes.
    5
  • Email
    management.
    6
  • Navigation with
    Google Maps
    7
  • Search for
    personal photos.
    8
  • Interaction with the fuctions of the system (turn off/on wifi, mobile data or Bluetooth, lower/raise the brightness of the screen or volume…)
    9
  • Compatibility with
    smart objects.
    10
  • Open applications
    and websites.
    11
  • Integration with IFTTT
    for task automation.
    12
  • Traslation to
    other languages.
    13

An in-app
voice assistant
integration
would also
facilitate the
following
use cases:

  • Created with Lunacy Inquiries of invoices and consumptions. Download invoices
  • Created with Lunacy Sending gas readings
  • Created with Lunacy Hiring of supplies and modification in active contracts
  • Created with Lunacy Updating of personal data (addresses, bank details, etc.)
  • Created with Lunacy Submission of claims
  • Created with Lunacy Sending requests
  • Created with Lunacy Availability of contextual help and FAQ
  • Created with Lunacy Get suggestions based on consumption
  • Created with Lunacy Request for details (of expenses, consumption, etc.)
  • Created with Lunacy Possibility of having offers and promotions

Our goal is to deliver the best Customer Experience to our residential customers with FTTH products and services.

the best communication experience