Phygital

The perfect blend of both worlds

Changes in consumer habits have transformed and users are increasingly demanding, needing fast, agile, and personalized responses. Physical spaces continue to be visited and companies need to take advantage of the capabilities of technology to provide their users with the best experience by applying a good digital journey.

Personalized interactions and attentions can be achieved with the new dimension: phygital. At Conversational AI we combine physical and digital aspects to achieve a more complete and satisfying customer experience, focusing on three key factors: immediacy, interaction, and immersion.

A new dimension of customer experience
that blends the physical and digital worlds

Intuitive experiences in
a single space

Connect with your customers
in a natural way

Benefits

Improve the experience

With Conversational AI, you support the user at all times during their shopping process or service management, helping to develop different processes such as: speeding up or avoiding queues, shopping processes, guidance to show products in stores among other services instantly.

Integral attention

Conversational AI creates interconnected strategies, facilitating the processes of purchases or services through virtual assistants, without losing the brand identity and achieving a close connection between the physical and digital space

Overall return on investment

With Conversational AI's capabilities, there is a considerable increase in ROI and the possibility of reducing costs for customer acquisition.

Revenue increase

Our strategy is focused on creating new business models and building deeper relationships with our customers that allow them to increase their revenues.

Features

Conversational AI helps to naturally connect companies with their customers, through digital solutions and being a key agent in guiding and resolving doubts and concerns.

Customer journey

Conversational AI is able to understand the customer journey, plan seamless interactivity, define business objectives and KPIs.
Connects
to services

Conversational AI connects to business services to deliver meaningful experiences and has the ability to develop application sensors
Create
analytics

Conversational AI generates data analysis to connect with users' intentions and provides the results for companies to manage improvement plans for their customers.
Different
services

Conversational AI provides services such as: Experience Design, Physical Interactions, Digital Integration and Marketing & Analytics. In addition, a complete system