![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
We’re introducing Syntphony Conversational AI as part of Syntphony
We are excited to announce that our product eva has been rebranded to Syntphony Conversational AI and is now an integral part of the trusted and expanding Syntphony products ecosystem. In the fast-paced world of technology, evolution is constant, and at Syntphony, we are committed to staying at the forefront. We are excited to announce that our product, formerly known as eva, has been rebranded as Syntphony Conversational AI. This name change marks a new era for our platform, seamlessly integrating it into the growing ecosystem of products under the Syntphony brand by NTT DATA.A Trusted and Expanding Ecosystem
Syntphony Conversational AI is now a core component of the Syntphony product family, an ecosystem that continues to expand and deliver added value to our clients. This rebranding reflects our dedication to continuously evolving and providing the high quality that our users have come to expect.What Does Syntphony Conversational AI Offer?
Our conversational AI platform is a comprehensive tool that enables the creation and management of virtual agents across a wide variety of digital channels. From call centers and websites to mobile apps, chatbots, WhatsApp interactions, Google Home, SMS, and more—Syntphony Conversational AI is versatile and designed to meet the communication needs of any business in the digital age.Advantages of Integrating into the Syntphony Ecosystem
By becoming part of the Syntphony ecosystem, our platform not only enhances its capabilities but also multiplies the benefits for our clients. Why? Because the integration with other Syntphony products and our business consulting services offers significant advantages in terms of cost and time to market.Innovation and Excellence at the Service of Your Business
With Syntphony Conversational AI, innovation and excellence in conversational AI are at your fingertips. We continue to improve and expand our offerings to ensure that you always have the best tools and capabilities available. Let our technology guide the future of your business and help you reach new heights in customer service and digital interaction. Welcome to the new era of Syntphony Conversational AI, proudly brought to you by NTT DATA! Become an expert with our documentation and create your own virtual assistant here.![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversa...
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversational AI platform, crafted to enhance user experience and fortify data security.
Dive into our powerful new features including multilingual support, advanced data protection, seamless Azure Open ID integration, enhanced voice channel configurations, an upgraded user interface, and expanded communication channels. Chek each of these features here:
Multilanguage Virtual Agent
Reach a global audience easily! Our platform now supports virtual agents in over 100 languages. Whether you're targeting local markets or global audiences, you can select a primary language and configure secondary languages effortlessly.
This feature detects language preferences from initial user interactions, ensuring consistent and engaging customer service worldwide.
PII Data Masking
Protect your users' sensitive information with our robust data masking feature. A simple switch activation ensures names, addresses, and credit card numbers are shielded, significantly reducing data breach risks and ensuring compliance with privacy regulations.
Seamless Login with Open ID
Streamline user authentication with direct Syntphony Conversational AI logins from your Azure organization. Our Open ID integration supports single sign-on (SSO), minimizing password fatigue and simplifying IT management.
Enhanced Voice Channel Configurations
Configure voice channels like Voice Gateway or VXML directly from our Syntphony Conversational AI channel library. Set up phone numbers, error handling, timeouts, Text-to-Speech (TTS), voice menus, DTMF menus, and voice handover settings effortlessly, ensuring a seamless transition to human agents when needed.
Improved Sidebar Menu
Navigate with ease using our newly designed sidebar menu. Access key functionalities with a single click, enjoying an intuitive layout that reduces the learning curve for new users and enhances overall user experience.
Cockpit Notifications S
tay in the loop with our new notification feature. Get real-time updates on events, system alerts, and new feature releases, ensuring you maximize the potential of our platform.
Channel Library Enhancements
Manage all your communication channels efficiently with our revamped Syntphony Conversational AI channel library. Now including new channels like Instagram, this feature allows you to execute multi-channel engagement strategies from a single, streamlined interface.
Knowledge AI Improvements
Experience smarter interactions with our enhanced Knowledge AI. With improved context management capabilities, our virtual agent now delivers more accurate and assertive responses, understanding the relationship between consecutive user inputs for more meaningful and effective conversations.
Stay ahead with our latest features designed to power up your Syntphony Conversational AI. Enhance your user engagement, secure your data, and streamline your operations today!
Become an expert by looking at our documentation and then, dare to create your own virtual assistant here.![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversa...
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
Who is Felipe Izquierdo Chadwick?
Felipe has established himself as a leader in the aviation sector through his extensive experience and strategic insights at Sky Airlines. His pivotal role has centered on integrating generative artificial intelligence, enhancing operational efficiency, and continuously improving the tools essential for the airline’s success.Will we talk about Generative AI in the airline industry?
In this exclusive interview, Felipe delves into the challenges and opportunities facing the airline industry today. Listeners will learn first-hand how Sky Airlines is mastering the complexities of modern air travel through digital transformation and Generative AI.A key focus is the successful implementation of Generative AI, where Felipe highlights the intricacies involved:
What we have realized... is that the training of the tool is complex and requires time, it requires dedication and someone to guide it, and when it acquires maturity and a certain amount of work, it begins to deliver responses that are coherent and that begin to generate value.
Tune in and discover the power of Gen AI in airlines
This episode is a must-listen for technoogy enthusiasts, industry professionals, and anyone curious about how to work with AI. Felipe’s perspectives provide not just a glimpse into Sky Airlines, but also reflect broader industry trends and challenges. Whether you’re a frequent flyer with Sky or just a fan of technology, this episode has something for everyone.How to Listen?
Catch this fascinating conversation on Spotify, clicking here or if you wish to watch the video, you can find it on our YouTube channel NTT DATA LATAM. Don’t miss out on this opportunity to hear from one of the leading voices in the airline industry. Felipe's strategic vision and deep understanding of aviation dynamics make his participation in the podcast not just informative but essential for anyone interested. Tune in now and join us as we explore the skies with Felipe and Sky Airlines. Your journey into the heart of aviation awaits! This article might be of interest to you Click here![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversa...
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)
How Generative AI Works
Generative AI is a game-changer, enhancing Syntphony's capabilities by identifying intent, classifying content, generating responses, and delivering accurate, contextualized answers. This innovative module simplifies message chaining, linking responses from previous interactions to provide more accurate and empathetic replies.Other Features with Generative AI
The Gen AI cell is designed to enrich your conversational flows on the Syntphony platform, ensuring interactions are consistent, fluid, and highly personalized. Here are some of its standout features:Advanced Parameters
Customizing the behavior of the language model has never been easier. With advanced parameters, you can set the size of the generated content, control the level of creativity by combining parameters, and manage vocabulary variation and repetitions. This allows for precise control over the generated output, tailoring it to specific needs and contexts.Prompts
Prompts are invaluable for automating language-based tasks. They can generate content that matches desired tones, emotions, contexts, and user preferences, significantly contributing to the virtual agent's personality. Additionally, prompts support tasks such as code creation, content summarization, information classification, and masking sensitive information, enhancing the versatility of your conversational AI.Example Generator
One of the most exciting features is the Example Generator, which accelerates the knowledge base creation process. By automatically generating a list of context-related utterance examples for each intent, it empowers writers to quickly produce multiple sentences using the provided context. This streamlines the training process, making it faster and more efficient than ever before.See More Benefits of Gen AI
- Understanding and Accurately Responding to User Needs: Gen AI excels at interpreting user intentions and providing precise responses, ensuring a smooth and effective communication experience.
- Providing Solutions to Complex User Problems: The advanced capabilities of Gen AI allow it to address and solve intricate user issues, enhancing the overall functionality of the conversational platform.
- Deliver Personalized and Satisfying User Experiences: By tailoring interactions to individual user preferences and contexts, Gen AI creates a highly personalized and engaging experience.
- Handle Multiple Languages and Dialects: Gen AI's robust language processing capabilities enable it to manage and understand a wide range of languages and dialects, making it a versatile tool for global applications.
![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversa...
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)
![](https://eva.bot/wp-content/uploads/2024/03/MicrosoftTeams-image-46-scaled.jpg)
“Lore”, the featured case
The case study that has caught the attention of HFS Research is our collaboration with L'Oréal, which highlights "eva”, our AI Conversational platform that has effectively combined with Gen AI to transform L'Oréal's customer experience. This collaboration has enabled L'Oréal to reimagine the way it interacts with its customers, providing more efficient and hyper-personalized solutions through its virtual assistant “Lore”. HFS notes that through eva, NTT DATA has demonstrated its ability to optimize the interaction between the brand and its customers, taking the customer experience to a new level. HFS points out that the partnership between NTT DATA and L'Oréal is a telling example of how artificial intelligence and conversational solutions are redefining the customer experience in the digital age. In the case of L'Oréal, eva and Gen AI have enabled greater personalization in customer interactions, resulting in a significant increase in customer satisfaction and retention. These results have caught HFS Research's attention, highlighting NTT DATA’s ability to adapt to changing market demands and deliver cutting-edge solutions.NTT DATA as a Customer Experience Innovator
HFS has also praised NTT DATA's commitment to constant innovation in the field of customer experience. HFS highlights our ability to combine advanced technologies, such as artificial intelligence and machine learning, with a deep understanding of our clients' businesses. This has contributed to NTT DATA's position as a leader in the field of customer experience. The recognition from HFS Research is a testament to our dedication to improving the customer experience through technological innovation and collaboration with leading companies in the business. As companies constantly look for ways to differentiate themselves in a highly competitive marketplace, the ability to transform the customer experience becomes a crucial factor for long-term success. In addition, the recognition awarded by HFS Research to NTT DATA reflects how NTT DATA is at the forefront of implementing artificial intelligence and conversational solutions to re-imagine the customer experience. This highlights our position as an industry leader and a benchmark in transforming customer experience in the digital age.![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversa...
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1042039350-scaled.jpg)
- Personalized Recommendations: AI algorithms can analyze large amounts of data about travelers' individual preferences, past travel history, interactions on social networks, and reviews from other travelers to provide personalized recommendations for destinations, activities, accommodations, and restaurants.
- Route and Itinerary Optimization: It can analyze multiple variables, such as travel time, distance, traffic, public transportation schedules, and tourist attractions, to create optimized itineraries that maximize travel time and efficiency.
- Crisis Management and Travel Changes: During crisis situations, such as flight cancellations or medical emergencies, AI can help travelers manage these events more efficiently by providing updated information, options, and assistance in reorganizing travel plans.
- Virtual Assistants and Chatbots: AI-powered virtual assistants and chatbots can provide instant support to travelers throughout the planning and travel process. They can answer common questions, provide recommendations, assist with ticket booking, and provide real-time assistance while travelers are on route.
![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversa...
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)
![](https://eva.bot/wp-content/uploads/2024/03/iStock-1338846097-scaled.jpg)
Gen Ai empowers and enhances customer experience
One of the main benefits for retail companies is the significant improvement in customer experience. Through Gen Ai-powered chatbots and virtual assistants, companies can offer 24/7 customer service, instantly address common queries, and personalize the user experience based on their preferences and past behaviors.Increases operational efficiency
Another key benefit is its ability to increase the operational efficiency of retail companies. By automating tasks such as customer service, inventory management and reporting, Gen Ai enables companies to reduce costs, minimize human error and optimize their internal processes.Facilitates Marketing Personalization
Personalized marketing is crucial in the retail sector, and this technological innovation can help companies achieve this goal effectively. By analyzing customer data in real time, the tool can also deliver highly relevant and personalized product recommendations, as well as send personalized marketing messages across different channels.Optimize inventory management thanks to Gen Ai
Inventory management is another critical aspect for retail companies, and Gen Ai can help optimize this process. By analyzing sales data and market trends, it can also predict future demand and help companies manage their inventories more efficiently, avoiding both shortages and overstocks.Drives Sales and Customer Loyalty
Overall, conversational AI with Gen Ai can help drive sales and customer loyalty for retail companies. By offering faster and more personalized customer service, as well as more relevant product recommendations, increase customer satisfaction and foster long-term brand loyalty. In short, digital transformation offers a number of significant benefits for retail companies looking to improve customer service, increase sales and optimize operations. By leveraging this innovative technology, companies can position themselves competitively in today's marketplace and deliver exceptional shopping experiences to their customers. Get to know our interesting case study with L'Oréal here.![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversa...
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1209869264-scaled.jpg)
Some ways in which AI can offer benefits in this context are:
Automated written content generation
Automated Writing: Advanced language models, such as GPT-3, can generate text in a coherent and contextual way. This enables the fast creation of product descriptions, articles, advertising messages and other types of written content without extensive human intervention. Content Optimization for SEO: AI tools can analyze search patterns and optimize content for search engines, increasing online visibility.Visual Content Creation
Image and Graphics Generation: Image generation algorithms can produce graphics, illustrations and other visual elements that you can incorporate in your written content. This is useful for enriching the visual presentation of marketing campaigns. Image Personalization: AI can visually adapt content for different audiences or segments, improving campaign relevance and effectiveness.Repetitive Tasks Automation
Post Scheduling: AI powered content management systems can automatically schedule content publishing across different platforms, optimizing timing and distribution to maximize impact. Data Analytics: AI powered data analytics tools can evaluate past campaign performance and provide recommendations to improve future strategies.Personalization and Segmentation:
Personalized Recommendations: AI can analyze user data to provide targeted product or content recommendations, improving user experience and increasing conversion rates. Audience Segmentation: Algorithms can identify patterns in large data sets, enabling more effective audience segmentation and targeted content creation.Time and Resource Savings
Production Efficiency: Automation frees human resources from repetitive tasks and focuses them on more strategic and creative activities. Faster Trend Response: AI can quickly analyze real time data and adapt content accordingly, enabling fast responses to market changes or emerging trends. In short, implementing artificial intelligence in content creation for marketing campaigns not only speeds up the process, but also improves quality, personalization and efficiency, providing significant benefits for companies looking to stand out in a competitive digital environment. You might also be interested in: https://eva.bot/why-do-enterprises-need-a-virtual-assistant/![](https://eva.bot/wp-content/uploads/2024/05/img_syntphony_harmonyBoost.jpg)
![](https://eva.bot/wp-content/uploads/2024/06/Financial_Planner.jpg)
We're thrilled to announce the latest updates to our Syntphony Conversa...
![](https://eva.bot/wp-content/uploads/2024/05/Banner_SmartAgents-1.jpg)
![](https://eva.bot/wp-content/uploads/2024/04/GettyImages-1430300480-scaled.jpg)