Agent Template: an easy way to create your virtual assistant 
Jenny Machado | | January 19, 2022

Creating virtual agents with eva is now faster and easier with the new templates we have designed for you.

What can take up to two months of development between research, writing, flow creation, testing and more, can now be reduced to less than a week with Agent Template’s.

Agent Template is a collection of flows provided by eva that can be used to establish a base for building conversations.

Currently available:

  • Banking Agent Template, with 37 ready-made flows and 5 use cases for financial services. Available in english, spanish and portuguese.
  • Foundation Agent Template, with 13 flows common to many industries and sectors, such as NPS, Welcome, and Talk to an Agent. Available in English, Spanish and Portuguese.
  • Healthcare Agent Template is a collection of 18 flows focused on healthcare service that can be used to establish a base for building conversations. Available in English, Spanish and Portuguese.
  • Ticketing Agent Template is a collection of 19 flows focused on Ticketing service that can be used to establish a base for building conversations. Available in Spanish and Portuguese.
  • Telecom Agent Template is focused for Telecom virtual assistant, featuring 25 flows. Available in Spanish and Portuguese.

They were designed based on market best practices, with the goal of optimizing both your team and the process of building a virtual agent. We worked together with people from NTT DATA and Digital Experience. 

In agent templates, you will save time on your project because it offers:

  • Ready editable flows. In other words, your team won’t have to worry about building the bot flows. You only need to edit the steps and adjust the responses to your business needs.
  • A bot ready for each industry, with specific use cases.
  • Text and walkthrough suggestions, material developed with UX best practices and various studies (such as benchmarks, interviews and user testing).

The consumer will only have to customize the information and webhooks according to their business case.   

We have created three versions: Spanish, Portuguese and English, and a manual to help your team.   

Agent Templates can speed up many tasks and allow teams to act more strategically. New agent templates for different industries and use cases will be added soon

You can download the agent template on Github

You may be interested in reading this article: 4 reasons for banks to bet on AI Conversational

Subscribe to our newsletter

Must News