We're thrilled to announce the latest updates to our Syntphony Conversational AI platform, crafted to enhance user experience and fortify data security.

Dive into our powerful new features including multilingual support, advanced data protection, seamless Azure Open ID integration, enhanced voice channel configurations, an upgraded user interface, and expanded communication channels. Chek each of these features here:

Multilanguage Virtual Agent

Reach a global audience easily! Our platform now supports virtual agents in over 100 languages. Whether you're targeting local markets or global audiences, you can select a primary language and configure secondary languages effortlessly.

This feature detects language preferences from initial user interactions, ensuring consistent and engaging customer service worldwide.

PII Data Masking

Protect your users' sensitive information with our robust data masking feature. A simple switch activation ensures names, addresses, and credit card numbers are shielded, significantly reducing data breach risks and ensuring compliance with privacy regulations.

Seamless Login with Open ID

Streamline user authentication with direct Syntphony Conversational AI logins from your Azure organization. Our Open ID integration supports single sign-on (SSO), minimizing password fatigue and simplifying IT management.

Enhanced Voice Channel Configurations

Configure voice channels like Voice Gateway or VXML directly from our Syntphony Conversational AI channel library. Set up phone numbers, error handling, timeouts, Text-to-Speech (TTS), voice menus, DTMF menus, and voice handover settings effortlessly, ensuring a seamless transition to human agents when needed.

Improved Sidebar Menu

Navigate with ease using our newly designed sidebar menu. Access key functionalities with a single click, enjoying an intuitive layout that reduces the learning curve for new users and enhances overall user experience.

Cockpit Notifications S

tay in the loop with our new notification feature. Get real-time updates on events, system alerts, and new feature releases, ensuring you maximize the potential of our platform.

Channel Library Enhancements

Manage all your communication channels efficiently with our revamped Syntphony Conversational AI channel library. Now including new channels like Instagram, this feature allows you to execute multi-channel engagement strategies from a single, streamlined interface.

Knowledge AI Improvements

Experience smarter interactions with our enhanced Knowledge AI. With improved context management capabilities, our virtual agent now delivers more accurate and assertive responses, understanding the relationship between consecutive user inputs for more meaningful and effective conversations.

Stay ahead with our latest features designed to power up your Syntphony Conversational AI. Enhance your user engagement, secure your data, and streamline your operations today!

Become an expert by looking at our documentation and then, dare to create your own virtual assistant here. 

In the constantly evolving world of travel and aviation, it is essential to keep abreast of the latest developments and trends. Let's learn how Generative AI is empowering the airlines industry. That’s why we’re excited to announce our newest podcast episode where we sit down with Felipe Izquierdo Chadwick, CTO at Sky Airlines. This episode promises to offer listeners a unique vision of what Generative AI can do in the market, packed with stories and strategies from over 15 years of experience in the industry. 

Who is Felipe Izquierdo Chadwick?

Felipe has established himself as a leader in the aviation sector through his extensive experience and strategic insights at Sky Airlines. His pivotal role has centered on integrating generative artificial intelligence, enhancing operational efficiency, and continuously improving the tools essential for the airline’s success. 

Will we talk about Generative AI in the airline industry?

In this exclusive interview, Felipe delves into the challenges and opportunities facing the airline industry today. Listeners will learn first-hand how Sky Airlines is mastering the complexities of modern air travel through digital transformation and Generative AI.

A key focus is the successful implementation of Generative AI, where Felipe highlights the intricacies involved:

What we have realized... is that the training of the tool is complex and requires time, it requires dedication and someone to guide it, and when it acquires maturity and a certain amount of work, it begins to deliver responses that are coherent and that begin to generate value.

Tune in and discover the power of Gen AI in airlines

This episode is a must-listen for technoogy enthusiasts, industry professionals, and anyone curious about how to work with AI. Felipe’s perspectives provide not just a glimpse into Sky Airlines, but also reflect broader industry trends and challenges. Whether you’re a frequent flyer with Sky or just a fan of technology, this episode has something for everyone. 

 How to Listen?

Catch this fascinating conversation on Spotify, clicking here or if you wish to watch the video, you can find it on our YouTube channel NTT DATA LATAM. Don’t miss out on this opportunity to hear from one of the leading voices in the airline industry. Felipe's strategic vision and deep understanding of aviation dynamics make his participation in the podcast not just informative but essential for anyone interested.  Tune in now and join us as we explore the skies with Felipe and Sky Airlines. Your journey into the heart of aviation awaits!  This article might be of interest to you Click here

Undoubtedly, Artificial Intelligence (AI) has transformed the landscape of most industries, and in this case, the Travel industry is no exception. It enables the traveler to plan trips and enjoy it in various ways, offering a more personalized, efficient, and convenient experience. A few instances of what AI can do for travelers include: 

• Personalized Recommendations: AI algorithms can analyze large amounts of data about travelers' individual preferences, past travel history, interactions on social networks, and reviews from other travelers to provide personalized recommendations for destinations, activities, accommodations, and restaurants. 
• Route and Itinerary Optimization: It can analyze multiple variables, such as travel time, distance, traffic, public transportation schedules, and tourist attractions, to create optimized itineraries that maximize travel time and efficiency. 
• Crisis Management and Travel Changes: During crisis situations, such as flight cancellations or medical emergencies, AI can help travelers manage these events more efficiently by providing updated information, options, and assistance in reorganizing travel plans. 
• Virtual Assistants and Chatbots: AI-powered virtual assistants and chatbots can provide instant support to travelers throughout the planning and travel process. They can answer common questions, provide recommendations, assist with ticket booking, and provide real-time assistance while travelers are on route. 

  In this scenery we can work with Syntphony Conversational AI, the virtual assistant platform from NTT DATA that will improve the traveler experience through conversational voice and text assistants and will support different companies in the travel industry such as agencies, airlines, hotels, trains or cruises to potentially reduce the number of calls to the call center among other important savings. The company design experiences that seamlessly extend the traveler's journey across various platforms, aligned to the unique values of each brand.  This technology has been implemented in a word renowned airline, who was facing the critical need to ensure exceptional customer service in the middle of a rapid surge in conversation volumes. In addition, due to the economic and social challenges impacting its operations, the airline aimed to achieve this objective efficiently.   The Cognitive Contact Center service (CCaaS with C-AI) was implemented in a cloud-based environment, featuring a Virtual Assistant capable of managing customer interactions across over 35 countries through various channels, including web platforms, mobile applications, WhatsApp, call centers with support for more than 50 phone numbers and more.  The system's focus is to have a better experience on crucial use cases such as check-in processes, live updates on flight statuses, seat change requests, efficient ticket management, handling travel documents, and compliance with current travel regulations. As results were tracked over than 300.000 calls per month and worked in more than 35 countries including: USA, Germany, UK, France, Portugal, Italy, Spain, México, Perú, Colombia, Chile and Argentina.   “The solution developed for this airline has allowed for an enhanced customer experience and a reduction in the number of calls to the call center. Conversational AI-based technology enables the implementation of dialogue systems and virtual assistants to personalize and improve passenger relationships by better understanding their needs.” said Virginia Chumillas Gómez Del Olmo, responsible of the project at NTT DATA.  Even though the industry is changing, prioritizing user experience remains crucial in establishing trust with travelers. According to the Forbes article “How Will Artificial Intelligence Impact The Travel Industry?”, “81% say if they were using AI to help plan a trip, they’d want to double check all the information given to them by the AI before making any decisions based on it”. This underscores the importance of delivering accurate information and meeting the highest security standards, a commitment upheld by NTT DATA and  Syntphony Conversational AI for over 20 years in the airline market and beyond.       

Conversational artificial intelligence (AI) is revolutionizing how companies in the retail sector interact with their customers. In this regard, Gen Ai emerges as a powerful tool that offers a range of benefits and importance for companies looking to enhance their customer service, increase sales, and optimize operations. Incisiv's "State of the Industry 2024: Retail Innovation" report, in partnership with Toshiba Global Commerce Solutions. It states that, Artificial intelligence is a key driver of the future of retail, according to its findings, with 83% of U.S. and Canadian retailers and 67% of Latin American retailers expanding existing initiatives or exploring new investments. Let's delve deeper into the benefits and importance of conversational AI for retail companies.

Gen Ai empowers and enhances customer experience

One of the main benefits for retail companies is the significant improvement in customer experience. Through Gen Ai-powered chatbots and virtual assistants, companies can offer 24/7 customer service, instantly address common queries, and personalize the user experience based on their preferences and past behaviors.

Increases operational efficiency

Another key benefit is its ability to increase the operational efficiency of retail companies. By automating tasks such as customer service, inventory management and reporting, Gen Ai enables companies to reduce costs, minimize human error and optimize their internal processes.

Facilitates Marketing Personalization

Personalized marketing is crucial in the retail sector, and this technological innovation can help companies achieve this goal effectively. By analyzing customer data in real time, the tool can also deliver highly relevant and personalized product recommendations, as well as send personalized marketing messages across different channels.

Optimize inventory management thanks to Gen Ai

Inventory management is another critical aspect for retail companies, and Gen Ai can help optimize this process. By analyzing sales data and market trends, it can also predict future demand and help companies manage their inventories more efficiently, avoiding both shortages and overstocks.

Drives Sales and Customer Loyalty

Overall, conversational AI with Gen Ai can help drive sales and customer loyalty for retail companies. By offering faster and more personalized customer service, as well as more relevant product recommendations, increase customer satisfaction and foster long-term brand loyalty. In short, digital transformation offers a number of significant benefits for retail companies looking to improve customer service, increase sales and optimize operations. By leveraging this innovative technology, companies can position themselves competitively in today's marketplace and deliver exceptional shopping experiences to their customers. Get to know our interesting case study with L'Oréal here.

In an era characterized by fast technological advancements, the telecom sector has had to navigate the ever-changing currents of innovation. The emergence of Generative AI and Conversational AI technologies has brought transformative changes, providing the sector with powerful tools to enhance customer experiences, streamline operations, and drive growth, but how Generative AI and Conversational AI are becoming indispensable assets for the telecom industry? 

learn 5 powerful insights on how Gen AI empowers telco industry players

1. Enhancing Customer Engagement 

Customer engagement is a critical aspect of the telecom industry. Generative AI and Conversational AI have revolutionized customer interactions by creating more personalized and efficient communication channels. Chatbots and virtual assistants powered by these technologies can handle customer inquiries, resolve issues, and provide real-time support 24/7. This not only improves customer satisfaction but also reduces operational costs by automating routine tasks. Companies such as Telefónica, VIVO, OpenFiber and TIM have already implemented successfully NTT DATA’s solution eva, the Conversational AI Platform to create virtual assistants and to be part of this evolution. 

2. Predictive Customer Analytics 

Generative AI can analyze large volumes of customer data to identify patterns and trends, helping telecom providers understand customer behavior and preferences. This information is crucial to adapt marketing campaigns and services to meet individual customer needs. Telecom companies can significantly reduce customer decrease rates by predicting customer loss and proactively addressing issues, through Generative AI Technology. 

3. Personalized Content Recommendations 

Conversational AI algorithms can analyze customer behavior and preferences to offer personalized content recommendations. Telecom companies can utilize this capability to provide personalized advertisements, content, and services to customers, increasing engagement and revenue opportunities. 

4. Data Security and Fraud Detection 

Security is a top concern for telecom providers. Generative AI can help safeguard customer data by detecting anomalies and potential security vulnerabilities. By analyzing network traffic and user behavior, AI can identify unusual patterns that may indicate fraudulent activity or cyberattacks, allowing companies to take preventive measures. 

5. Automation of Back-End Operations 

Generative AI and Conversational AI can automate various back-end operations, such as order processing, billing, and inventory management. This automation not only reduces the risk of errors but also increases operational efficiency and lowers costs.  Generative AI and Conversational AI are certainly powerful tools for the telecom industry. As this sector continues to evolve, adopting these technologies will be essential for providers who aspire to deliver exceptional service and stay competitive in the dynamic realm of telecommunications. By utilizing the potential of AI, telecom companies can guide in the direction of a future marked by increased efficiency, customer-centricity, and prosperity.  According to Precedence Research “The global generative AI in telecom market size was estimated at USD 150.81 million in 2022 and it is expected to hit around USD 4,883.78 million by 2032, growing at a CAGR (Compound Annual Growth Rate) of 41.59% during the forecast period from 2023 to 2032.” The rapid growth highlights the growing importance and extensive integration of generative AI within the telecommunications sector, and how companies must get on board immediately if they haven't done it yet. 

In today's digital age, creating effective user experiences has become crucial to the success of any product or service. Learn about the benefits of creating conversations with Generative AI for the best experience. In this context, a conversational platform based on Artificial Intelligence (AI) emerges as an innovative tool to raise the quality of the interaction between users and technology, generating a coherent and relevant experience, being also "the type of artificial intelligence available today... that has the greatest future projection in the business environment" according to Enreach

An immersive user experience goes beyond simple functionality.

It is about creating an emotional bond between both parties, resulting in a more meaningful and satisfying interaction.

Some benefits of creating conversational experiences with GenAI are:

Improving user retention and experience at the same time

 By implementing GenAI in conversational platforms, you can deliver interactive experiences that keep users engaged. The ability to maintain consistent and relevant dialogues makes the interaction more engaging and less prone to abandonment.   

Increase brand trust with Conversational AI

AI's ability to understand and respond to user emotions contributes to more empathetic and emotionally intelligent interactions. This is especially valuable in applications such as customer care and support services. Virtual assistants have evolved thanks to AI, they can understand the context of conversations, learn from past interactions and provide more useful and tailored responses. This not only improves efficiency in problem solving but also creates a more human and natural user experience, improving the perception of the brand providing it.   

Happier and more satisfied users

Conversational AI platforms by taking the learning acquired from the past, manage to adjust its responses and recommendations as it acquires more knowledge about the user. This continuous learning contributes to a more adaptive and personalized experience over time, which generates greater user satisfaction, better usability and time savings.   

Defined brand identity

Conversational AI platforms, empowered with GenAI, such as eva, enable the creation of consistent and seamless user experiences across different channels, such as mobile apps, websites and messaging platforms. This ensures consistency in interaction, regardless of the touchpoint.    Finally, conversational platforms by using generative AI, can transform digital interactions by delivering more personalized, natural and adaptive user experiences, leading to higher user engagement and satisfaction, contributing cross-functionally in different industries such as Banking, Telecom, Consumer Products, Healthcare, Insurance, Travel, and more.    By providing more human and personalized interactions, this technology not only improves usability but also sets a new standard for the relationship between humans and machines. The key to success is to find the right balance between technological innovation and ethical consideration, with the ultimate goal of providing more immersive and rewarding user experiences, which we work on every day at NTT DATA, through our conversational AI platform "eva".      Learn more here