Say hello to the great new eva features, to create virtual assistants
Jenny Machado | | September 29, 2022

Discover what’s new for creating virtual assistants

We are bringing to you new possibilities and improvements to our NTT DATA eva platform that will bring your experience when creating virtual assistants to a whole new level.

Check out the new features eva by NTT DATA has been cooking up for you.

ANALYTICAL DASHBOARDS TO MEASURE YOUR VIRTUAL AGENTS

You have asked for it, you shall have it! We are glad to announce that we will now have dashboard with KPIs that will help you measure your Virtual Agent’s performance and keep improving it. With a magical visualization, you will be able to analyze if you’re achieving your business goals.

Total conversations
Number of sessions between the virtual agent and the users on a given period and its percentage change compared to the previous period.

Total conversations
Number of sessions on a time frame.

Total messages
Total number of messages sent by users during conversations and its percentage change compared to the previous period.

Total messages
Number of user messages on a time frame.

% accuracy
Model’s hit ratio: it calculates the number of user messages that did not end in a Not Expected cell divided by the total of user messages and its percentage change compared to the previous period.

Total of users
Number of users (new and returning) who started a new session and its percentage change compared to the previous period. This information requires that the business key is informed.

Total of users
Variation of users (new and returning) who started a new session on a given period. This information requires that the business key is informed.

Top 10 intents
The 10 most accessed intents (as returned by the NLP) and their occurrences by channel.

Top 10 flows
The 10 most executed user journey flows

PAGINATION

We have added an improvement on the way navigate in the repositories. Control how many items are displayed on the repository lists. Choose if you want to see 5 or 100 items per page on the flows, intents, entities, services, and answers repositories.

SORT

Have you ever wanted to organize the repository by its name, modification date, or its type? Now you can do it! We added this new feature in all repositories to organize them as you want and to improve the search of all created items.

IMPORT/EXPORT VIRTUAL AGENT

Another improvement that will ease your experience and save time! Choose how you want to import your virtual agent: as a new virtual agent or update a current version (parameters, channels, workspace, repositories, and Automated Learning).  This option will allow you move the virtual agent through environments directly from the virtual agent popup menu, without the need of creating a new one every time a change is made in other environment.

AUTOMATED LEARNING

We update Automated Learning. Do you know this feature? Automated Learning allows training virtual agent from documents, turning the trainings into an easy task.

We have added improvements such as the possibility to add questions to disabled documents.

Now, get ready to take off by creating virtual assistants, with a coffee in your hand and your best smile 

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