Channels

Connect with your
customers through
several channels

eva in different channels

Deliver an omnichannel, personalized and 24/7 experience through eva, which is currently available on more than 10 different channels. eva allows your customers to start conversations through a channel and end them where they want, always having traceability of the conversation and offering a quick response at all times.

With eva you can connect a virtual assistant to different channels, expanding the way your clients communicate with you, saving time and setup costs.

Instagram

Today Instagram has more than 1 billion monthly active users globally. Everyday more users browse this channel to find information about products and services, as well as to make purchases, so it has become an essential showcase for brands.

Boost your conversational experience giving your costumer the attention they need 24/7, answer any question about your product or service and show them what’s new in your business.

Benefits

Offer information instantly about your products and boost your sales.
Support your users with their questions when they need it.
Give natural and personalized attention.
Have a greater visibility in customer services analytics.
One to one service that increases loyalty with your clients. .

Whatsapp

Elevate the conversational experience with WhatsApp Business. eva uses WhatsApp Business to makes interacting with customers easier by providing tools to automate, sort and quickly respond to messages.

Several customers use WhatsApp-eva already with millions of interactions. There are hundreds of transactional use cases such as bill download, balance recharge, real-time flight information, and more.

Benefits

Communicate with your customers on the app they already enjoy and trust.
Open this new channel to sell products and services.
Another way to help your customers pay their bills.
Alert your customer with valuable information.
24/7 automated service to solve user inquires.
Increase your sales thanks to this convenient channel.
Solve your customer’s queries.
Provide your customer personalized and fast service.

Cognitive Contact Center

Call Center represents one of the channels with the highest number of interactions with customers and is estimated to be the preferred channel for customer service in the coming years. Operation E in Call Center is one of the biggest expenses, even with a decreasing trend driven by operational improvements.

Adding a Virtual Agent to the Call Center, you can transform it into a Cognitive Contact Center and make your channel more efficient, reliable and resilient.

Benefits

Agility and effectiveness in self service improving online experience for agents.
Ability to intake more call volumes, even 24/7.
Foster agent’s efficacy on the market through a better and proactive service.
Directly close a relevant part of the issues without requiring human follow up with a first call/contact resolution.
Open pre-processed requests and forward to a second level operator for more complex issues.
Improve the Average Handle Time (AHT) per customer.

Facebook Messenger

According to Facebook, “more than 20 billion messages are sent between people and businesses every month by Messenger.” With eva you can automatize most of the customer’s queries from Messenger, saving your team time to answer repeatedly the same questions and offering a better experience for your customer.

Benefits

Deliver enriched information about your products through tools such as carousels and buttons.
Redirect your customers to your website and improve sales.
Offer 24/7 attention for any questions or support.
Have a better traceability of your conversations.
Automate frequent responses from your customers.

Web

Users constantly have doubts about a service or purchase process or need support from the website. Having a webchat with eva as a customer support tool will solve their doubts instantly, without having to resort to another channel, and will positively influence the shopping experience, customer loyalty and business sales.

In fact, Forrester says that site visitors who use webchat are 2.8 times more likely to finish their purchase than those who don’t.

Benefits

Increase significantly customer satisfaction.
Easier to convert users into buyers.
Support to the user 24 hours a day.
Provide access all around the world.
Deliver a personalized experience where you can deliver specific information for each client.
Multilanguage option that allows recognizing the user's language.

Google Home

This revolutionary channel is a native place for virtual assistants. You are probably wondering how to use these small devices for your business; here we explain some of the benefits.

Benefits

Answer clients’ questions in person, without human assistance.
Integrate with other platforms to register clients.
Support your employees in simple tasks or doubts they have about the business.

Microsoft Teams

Having eva in Microsoft Teams is a powerful workspace tool for your employees. In a centralized place, they will be able to ask a virtual assistant about valuable information about the company, inquire about its benefits and obtain support from the technical area and much more.

Benefits

Centralize information about your company in a single official channel.
Deliver immediate information to your employees, in an automated way, without human intervention.
Set reminders about important events for your employees.

App Chat

Having eva as a virtual assistant within the app will allow users to have quick assistance in case they need it, without jumping to any other channel. You can also identify your customers to proactively deliver personalized sales and, in this way, increase loyalty in the use of the app and the business.

Benefits

Deliver personalized information about products and services.
Answer questions regarding the use of the app.
Enrich the value of the app by providing support at any time.
Increase the time of use of the app and prevent the user from changing channels in case of doubts.

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