Current bank member needs to travel for work/leisure, and for this need to be certain that their cards will work properly in the foreign country where they’re heading. The user contacts the Cognitive Contact Center to ask for help and details about the process of activating their cards for foreign use.
The Virtual Agent will understand what the call is about by recognizing the intent of activate cards, so will help the user accordingly.
User with no previous relationship with the medical center needs to create or edit an appointment, for this they call the cognitive contact center being answered by a virtual agent created with eva. They communicate what the reason of the call is (create or edit an appointment) and the VA will choose the conversational path accordingly.
The VA will ask the date and time they need to create an appointment for, or will confirm the already created appointment by asking some details.
User with a plan in the telecom company needs to activate his international roaming because they’re going on a holiday abroad. For this the user contacts the Cognitive Contact Center to ask for assistant in activating his roaming. The virtual agent built with eva will help by asking what the user needs, and understanding the activation of roaming is what the user wants. The VA will confirm with the user if activating the roaming is really what they want and will also disclose that this needs to be done right before the travel, and will also communicate the costs.
User that has already booked a flight with the company through their website, realizes that needs more luggage in his flight. To solve this, contacts the airline cognitive contact center, where a virtual agent made with eva answers him to know and understand his requirement.
After the bot understands that the issue is related with luggage adding, it follows that use case path to help the user to add the luggage he needs. It ask for the booking reference number and the last name of the user to validate the information and find the booking.
Today Instagram has more than 1 billion monthly active users globally. Everyday more users browse this channel to find information about products and services, as well as to make purchases, so it has become an essential showcase for brands.
Boost your conversational experience giving your costumer the attention they need 24/7, answer any question about your product or service and show them what’s new in your business.
Elevate the conversational experience with WhatsApp Business. eva uses WhatsApp Business to makes interacting with customers easier by providing tools to automate, sort and quickly respond to messages.
Several customers use WhatsApp-eva already with millions of interactions. There are hundreds of transactional use cases such as bill download, balance recharge, real-time flight information, and more.
Cognitive Contact Center
Call Center represents one of the channels with the highest number of interactions with customers and is estimated to be the preferred channel for customer service in the coming years. Operation E in Call Center is one of the biggest expenses, even with a decreasing trend driven by operational improvements.
Adding a Virtual Agent to the Call Center, you can transform it into a Cognitive Contact Center and make your channel more efficient, reliable and resilient.
According to Facebook, “more than 20 billion messages are sent between people and businesses every month by Messenger.” With eva you can automatize most of the customer’s queries from Messenger, saving your team time to answer repeatedly the same questions and offering a better experience for your customer.
Users constantly have doubts about a service or purchase process or need support from the website. Having a webchat with eva as a customer support tool will solve their doubts instantly, without having to resort to another channel, and will positively influence the shopping experience, customer loyalty and business sales.
In fact, Forrester says that site visitors who use webchat are 2.8 times more likely to finish their purchase than those who don’t.
This revolutionary channel is a native place for virtual assistants. You are probably wondering how to use these small devices for your business; here we explain some of the benefits.
Having eva in Microsoft Teams is a powerful workspace tool for your employees. In a centralized place, they will be able to ask a virtual assistant about valuable information about the company, inquire about its benefits and obtain support from the technical area and much more.
Having eva as a virtual assistant within the app will allow users to have quick assistance in case they need it, without jumping to any other channel. You can also identify your customers to proactively deliver personalized sales and, in this way, increase loyalty in the use of the app and the business.