eva can be used in absolutely any industry, and for things you wouldn’t even imagine! Here
are some use cases, but the opportunities with eva are endless!
An user from a bank company is checking their balance online, they see something weird in their statement so they need clarify about some of the charges on their credit card. They chat with the VA to ask more information about the charges. The VA will identify the use case, and will help the user accordingly.
A new user from a healthcare facility needs to schedule a doctor’s appointment, so they go on the website and immediately click on the Virtual Assistant bubble to ask about time slot availabilities. The VA will take this input and schedule the more convenient appointment for the user.
An user from a telecom industry needs to upgrade their plan, so they go on the website and chat with the Virtual Assistant to ask about the posibilitase of upgrading their plan. The VA will check the current plan of the user and suggest upgrade options for the client to chose.
Unsure about the insurance a user has, they go on the website to read the details of their plan. After reading they come up with some questions regarding their own products, so they click on the Virtual Assistant bubble, and they indemnify themselves under the security measures the VA has, after they ask about their doubts and the VA is able to answer them accordingly.
An user navigating a retail online shop isn’t sure about an items measurements, in the details is not specified how big it is so the user needs assistance to clear this doubt and continue with the purchase. They click on the VA bubble and ask the assistant the question, indetifying the item so the VA can help. After identifying the item, the VA will provide the information needed by the client.
A customer is surfing an airline website in order to choose the best flight itinerary. They see a very good price in one of the flight but they aren’t sure about a layover, so they click on the Virtual Assistant bubble and ask the VA about that specific route, to which the assistant will respond accordingly.
Today Instagram has more than 1 billion monthly active users globally. Everyday more users browse this channel to find information about products and services, as well as to make purchases, so it has become an essential showcase for brands.
Boost your conversational experience giving your costumer the attention they need 24/7, answer any question about your product or service and show them what’s new in your business.
Elevate the conversational experience with WhatsApp Business. eva uses WhatsApp Business to makes interacting with customers easier by providing tools to automate, sort and quickly respond to messages.
Several customers use WhatsApp-eva already with millions of interactions. There are hundreds of transactional use cases such as bill download, balance recharge, real-time flight information, and more.
Cognitive Contact Center
Call Center represents one of the channels with the highest number of interactions with customers and is estimated to be the preferred channel for customer service in the coming years. Operation E in Call Center is one of the biggest expenses, even with a decreasing trend driven by operational improvements.
Adding a Virtual Agent to the Call Center, you can transform it into a Cognitive Contact Center and make your channel more efficient, reliable and resilient.
According to Facebook, “more than 20 billion messages are sent between people and businesses every month by Messenger.” With eva you can automatize most of the customer’s queries from Messenger, saving your team time to answer repeatedly the same questions and offering a better experience for your customer.
Users constantly have doubts about a service or purchase process or need support from the website. Having a webchat with eva as a customer support tool will solve their doubts instantly, without having to resort to another channel, and will positively influence the shopping experience, customer loyalty and business sales.
In fact, Forrester says that site visitors who use webchat are 2.8 times more likely to finish their purchase than those who don’t.
This revolutionary channel is a native place for virtual assistants. You are probably wondering how to use these small devices for your business; here we explain some of the benefits.
Having eva in Microsoft Teams is a powerful workspace tool for your employees. In a centralized place, they will be able to ask a virtual assistant about valuable information about the company, inquire about its benefits and obtain support from the technical area and much more.
Having eva as a virtual assistant within the app will allow users to have quick assistance in case they need it, without jumping to any other channel. You can also identify your customers to proactively deliver personalized sales and, in this way, increase loyalty in the use of the app and the business.