eva can be used in absolutely any industry, and for things you wouldn’t even imagine! Here
are some use cases, but the opportunities with eva are endless!
An user needs to open a bank account in a new bank. For this, they contact the WhatsApp contact center of such bank and explain to the VA what they need. After a few questions, the VA can ask for certain documents to evaluate if the user is eligible for a bank account, if so, the VA will pass on the docs and info to a human executive whom will contact the user later to finish the process.
An user that visited the clinic/hospital to get a few test done will contact the WhatsApp contact center to ask if their results are ready yet. If they are, after a security process the VA will find the exam results and send them to the user in-platform, without asking the user to leave the app.
An user with a phone plan in the telecom company, needs to pay his monthly bill, so they contact the Virtual Assistant created with eva through WhatsApp and ask how can they pay. The VA will tell them how to pay in WhatsApp and send the receipt on the same platform.
An user who needs to buy a present but isn’t sure of what to get. They contact the customer service WhatsApp number of a store and ask the VA what would be an ideal present for someone, the VA thought a series of questions will identify what can they recommend, and will show options to the user, to the ones they can agree on buying and make the purchase process right there in the WhatsApp platform.
User who already booked a flight with the airline, needs to contact the WhatsApp customer service to ask the VA for their itinerary. The VA will ask for a few details regarding the booking and after a security process will send back on the same platform the doc with the itinerary.
Today Instagram has more than 1 billion monthly active users globally. Everyday more users browse this channel to find information about products and services, as well as to make purchases, so it has become an essential showcase for brands.
Boost your conversational experience giving your costumer the attention they need 24/7, answer any question about your product or service and show them what’s new in your business.
Elevate the conversational experience with WhatsApp Business. eva uses WhatsApp Business to makes interacting with customers easier by providing tools to automate, sort and quickly respond to messages.
Several customers use WhatsApp-eva already with millions of interactions. There are hundreds of transactional use cases such as bill download, balance recharge, real-time flight information, and more.
Cognitive Contact Center
Call Center represents one of the channels with the highest number of interactions with customers and is estimated to be the preferred channel for customer service in the coming years. Operation E in Call Center is one of the biggest expenses, even with a decreasing trend driven by operational improvements.
Adding a Virtual Agent to the Call Center, you can transform it into a Cognitive Contact Center and make your channel more efficient, reliable and resilient.
According to Facebook, “more than 20 billion messages are sent between people and businesses every month by Messenger.” With eva you can automatize most of the customer’s queries from Messenger, saving your team time to answer repeatedly the same questions and offering a better experience for your customer.
Users constantly have doubts about a service or purchase process or need support from the website. Having a webchat with eva as a customer support tool will solve their doubts instantly, without having to resort to another channel, and will positively influence the shopping experience, customer loyalty and business sales.
In fact, Forrester says that site visitors who use webchat are 2.8 times more likely to finish their purchase than those who don’t.
This revolutionary channel is a native place for virtual assistants. You are probably wondering how to use these small devices for your business; here we explain some of the benefits.
Having eva in Microsoft Teams is a powerful workspace tool for your employees. In a centralized place, they will be able to ask a virtual assistant about valuable information about the company, inquire about its benefits and obtain support from the technical area and much more.
Having eva as a virtual assistant within the app will allow users to have quick assistance in case they need it, without jumping to any other channel. You can also identify your customers to proactively deliver personalized sales and, in this way, increase loyalty in the use of the app and the business.