eva can be used in absolutely any industry, and for things you wouldn’t even imagine! Here
are some use cases, but the opportunities with eva are endless!
A student needs to check their balance before going into a shop to make a purchase because they’re unsure about how much money they have. The bank app isn’t working properly because is the end of the month and many users are trying to make transactions in it, so the student goes into Facebook Messenger, searches the bank and ask the Virtual Agent for their balance. After a security process, the VA is able to tell them their check balance quickly.
A pregnant woman is in a hurry to get to her appointment at the clinic. She needs to find out in which floor her appointment will be but her hands are all full with things and can only see her phone. She goes quickly into Facebook Messenger since is already installed and was using it before to chat with her husband. She searches the clinic name and quickly ask the Virtual Assistant about her appointment. After a security process, the VA delivers the information the woman needs in a matter of minutes, leaving her enough time to get to the clinic and go to the correct floor.
An user of the telecom industry has a plan with unlimited social media and a certain amount of minutes for calling. Their minutes runs out so they need to top up his phone account. To do so, they can’t call or go on a website, so they go on Facebook Messenger and search for the Virtual Assistant (created with eva). They ask the VA for a top up, and it ask how much money they need, the user answers and the VA proceeds to charge the amount to the user. Seconds later the user gets a text message saying his account has been topped up so they can know call with no problems.
A company employee needs to check if their holidays have been approved yet, but their phone is about to die and doesn’t have time to log into the company website to check. They go on their already installed Facebook Messenger App and search for the Company Facebook Page to chat with the Virtual Assistant created with eva, the VA will welcome them to the chat and after the user ask about their holidays and the VA will tell them if they are approved, pending or rejected right away.
Traveler who is backpacking throughout South America has some health issues and need to call his travel insurance company. As they’re in a foreign country, they don’t have a phone to call, which is why they go on wifi and though Facebook Messenger they contact the Insurance Company Virtual Agent that was made with eva. The VA asks what’s up, and the user tells it the issues they’re having. According to what it heard, the VA advise the user on further steps, and checks on they to see if everything is going ok.
A user needs to find their itinerary for their flight. They’re at the airport and doesn’t have any internet connection apart form a social media package. They go on Facebook Messenger, type in the Airline name and get to chat with their Virtual Agent. The VA ask the required information to the user and send them their itinerary on the same platform.
Today Instagram has more than 1 billion monthly active users globally. Everyday more users browse this channel to find information about products and services, as well as to make purchases, so it has become an essential showcase for brands.
Boost your conversational experience giving your costumer the attention they need 24/7, answer any question about your product or service and show them what’s new in your business.
Elevate the conversational experience with WhatsApp Business. eva uses WhatsApp Business to makes interacting with customers easier by providing tools to automate, sort and quickly respond to messages.
Several customers use WhatsApp-eva already with millions of interactions. There are hundreds of transactional use cases such as bill download, balance recharge, real-time flight information, and more.
Cognitive Contact Center
Call Center represents one of the channels with the highest number of interactions with customers and is estimated to be the preferred channel for customer service in the coming years. Operation E in Call Center is one of the biggest expenses, even with a decreasing trend driven by operational improvements.
Adding a Virtual Agent to the Call Center, you can transform it into a Cognitive Contact Center and make your channel more efficient, reliable and resilient.
According to Facebook, “more than 20 billion messages are sent between people and businesses every month by Messenger.” With eva you can automatize most of the customer’s queries from Messenger, saving your team time to answer repeatedly the same questions and offering a better experience for your customer.
Users constantly have doubts about a service or purchase process or need support from the website. Having a webchat with eva as a customer support tool will solve their doubts instantly, without having to resort to another channel, and will positively influence the shopping experience, customer loyalty and business sales.
In fact, Forrester says that site visitors who use webchat are 2.8 times more likely to finish their purchase than those who don’t.
This revolutionary channel is a native place for virtual assistants. You are probably wondering how to use these small devices for your business; here we explain some of the benefits.
Having eva in Microsoft Teams is a powerful workspace tool for your employees. In a centralized place, they will be able to ask a virtual assistant about valuable information about the company, inquire about its benefits and obtain support from the technical area and much more.
Having eva as a virtual assistant within the app will allow users to have quick assistance in case they need it, without jumping to any other channel. You can also identify your customers to proactively deliver personalized sales and, in this way, increase loyalty in the use of the app and the business.