An eva Virtual Assistant can be used on instagram for absolutely any industry, however here we leave you a few use cases you might find interesting, to show you a little bit more how having an up and running VA can help your business
In high need of a bank statement, a user chats with the Virtual Assistant and ask for what it needs. The VA goes through the security process to validate the user as a bank user, and proceeds to ask the relevant information in order to deliver the document asked. Once it’s done, the VA will send the doc throughout the same app and send a copy to the user’s email.
An user who isn’t feeling well needs to know what steps to follow in case they feel worst. Not having a doctor friend around, they go into the Healthcare Company of their choice to ask their Virtual Assistant about the symptoms they’re having. After a fluid conversation with the VA created with eva, they can understand if they need to go to a health facility or not.
An user needs to know the details of his phone plan. The amount of GB and mins they have every month and the date it renews. They go on the telecom company’s instagram account and ask the VA about the info they need. After a security process throughout a series of questions, the VA is able to give the user all the info they need.
An Insurance user needs to get a refund from the company. However is pushing the process because filling in forms can be complicated and tedious, which is why the user goes into the insurance’s instagram account and talks to the Virtual Agent, who will ask them questions to automatically be filling all the forms they need. At the end will send to the user’s emails all the documents ready to present at the insurance company.
An Instagram user who’s going through their InstaStories come across an add about a clothing brand. They are interested in the clothes so they click on the ad and see the feed of the brand. They select the item the are interested in, but they aren’t sure about the size they need to purchase, so they go into the brand’s DMs and ask about the sizing. The Virtual Assistant created with eva catch this intent and assist the client about the inquire.
An airline user with a schedule flight is at the airport and need to get their boarding pass, instead of going and queuing at the counter to do so, or go into the airline’s website, the user will simply continue to use Instagram and send a DM to the airline IG account asking for their boarding pass. After a security validation, the VA will be able to directly send the boarding pass to the passenger, who can show it to board the plane directly from IG.
Today Instagram has more than 1 billion monthly active users globally. Everyday more users browse this channel to find information about products and services, as well as to make purchases, so it has become an essential showcase for brands.
Boost your conversational experience giving your costumer the attention they need 24/7, answer any question about your product or service and show them what’s new in your business.
Elevate the conversational experience with WhatsApp Business. eva uses WhatsApp Business to makes interacting with customers easier by providing tools to automate, sort and quickly respond to messages.
Several customers use WhatsApp-eva already with millions of interactions. There are hundreds of transactional use cases such as bill download, balance recharge, real-time flight information, and more.
Cognitive Contact Center
Call Center represents one of the channels with the highest number of interactions with customers and is estimated to be the preferred channel for customer service in the coming years. Operation E in Call Center is one of the biggest expenses, even with a decreasing trend driven by operational improvements.
Adding a Virtual Agent to the Call Center, you can transform it into a Cognitive Contact Center and make your channel more efficient, reliable and resilient.
According to Facebook, “more than 20 billion messages are sent between people and businesses every month by Messenger.” With eva you can automatize most of the customer’s queries from Messenger, saving your team time to answer repeatedly the same questions and offering a better experience for your customer.
Users constantly have doubts about a service or purchase process or need support from the website. Having a webchat with eva as a customer support tool will solve their doubts instantly, without having to resort to another channel, and will positively influence the shopping experience, customer loyalty and business sales.
In fact, Forrester says that site visitors who use webchat are 2.8 times more likely to finish their purchase than those who don’t.
This revolutionary channel is a native place for virtual assistants. You are probably wondering how to use these small devices for your business; here we explain some of the benefits.
Having eva in Microsoft Teams is a powerful workspace tool for your employees. In a centralized place, they will be able to ask a virtual assistant about valuable information about the company, inquire about its benefits and obtain support from the technical area and much more.
Having eva as a virtual assistant within the app will allow users to have quick assistance in case they need it, without jumping to any other channel. You can also identify your customers to proactively deliver personalized sales and, in this way, increase loyalty in the use of the app and the business.