eva can be used in absolutely any industry, and for things you wouldn’t even imagine! Here
are some use cases, but the opportunities with eva are endless!
As the team leader, there are certain requirements that need to go through your approval, including simple requests that you only need to check if all the information is there. For this, you use automatization to see for yourself if everything you need is in the document, by scanning and telling you if it’s ok or not. This saves you time and effort, and allows you to focus on other tasks.
Improve work’s quality
As a worker for an organization using automated Microsoft Teams, having the opportunity to focus only on your main task and forgetting about another mechanical small tasks that the VA will do now, you get the chance to put into your work more focus, pay more attention to details and construct better and with higher quality final pieces.
As an employee, coming back from the weekend can get stressful. Going through emails and messages from Friday evening and the weekend can send your day to a slow start. However since you have a Virtual Agent in Teams that can interrupt in conversations with the information needed, you will only get the more important messages and emails to deal with.
Improve info access
Holidays season can be a bit tricky for the ones staying in the office. Sometimes we do need that one person to help us with one or several details. Using a Virtual Assistant where you can deposit all the information your employees needs, will make the VA the one person everyone need for information, granting access to it 24 hours a day, 7 days a week. This way your employees will also feel comfortable to ask anything and at any time.
As an employee working from home, you need to ask for a holiday period, so instead of contacting HR and having to work out a time frame where you, your boss and HR can all jump on a call, you simply write to the Virtual Agent and tell it dates you want off. This VA will validate the information and your boss will be able to simply accept or reject the request. This way you can ask for it on your own time, without bothering anyone and get an answer quick and fast directly into your inbox.
Waiting times to the minimum
When asking for some approval to go on with a deal, or needing some exact information to carry on with your work, using a VA that automatizes this processing will cut short all the waiting times, making your work more efficient and allowing you to complete more tasks in less time.
Today Instagram has more than 1 billion monthly active users globally. Everyday more users browse this channel to find information about products and services, as well as to make purchases, so it has become an essential showcase for brands.
Boost your conversational experience giving your costumer the attention they need 24/7, answer any question about your product or service and show them what’s new in your business.
Elevate the conversational experience with WhatsApp Business. eva uses WhatsApp Business to makes interacting with customers easier by providing tools to automate, sort and quickly respond to messages.
Several customers use WhatsApp-eva already with millions of interactions. There are hundreds of transactional use cases such as bill download, balance recharge, real-time flight information, and more.
Cognitive Contact Center
Call Center represents one of the channels with the highest number of interactions with customers and is estimated to be the preferred channel for customer service in the coming years. Operation E in Call Center is one of the biggest expenses, even with a decreasing trend driven by operational improvements.
Adding a Virtual Agent to the Call Center, you can transform it into a Cognitive Contact Center and make your channel more efficient, reliable and resilient.
According to Facebook, “more than 20 billion messages are sent between people and businesses every month by Messenger.” With eva you can automatize most of the customer’s queries from Messenger, saving your team time to answer repeatedly the same questions and offering a better experience for your customer.
Users constantly have doubts about a service or purchase process or need support from the website. Having a webchat with eva as a customer support tool will solve their doubts instantly, without having to resort to another channel, and will positively influence the shopping experience, customer loyalty and business sales.
In fact, Forrester says that site visitors who use webchat are 2.8 times more likely to finish their purchase than those who don’t.
This revolutionary channel is a native place for virtual assistants. You are probably wondering how to use these small devices for your business; here we explain some of the benefits.
Having eva in Microsoft Teams is a powerful workspace tool for your employees. In a centralized place, they will be able to ask a virtual assistant about valuable information about the company, inquire about its benefits and obtain support from the technical area and much more.
Having eva as a virtual assistant within the app will allow users to have quick assistance in case they need it, without jumping to any other channel. You can also identify your customers to proactively deliver personalized sales and, in this way, increase loyalty in the use of the app and the business.