NTT DATA unlocks new business potential as Meta Business Partner with Syntphony Conversational AI
Jenny Machado September 21, 2024

NTT DATA unlocks new business potential as Meta Business Partner with Syntphony Conversational AI

At NTT DATA, as proud Meta Business Partners, our mission is to lead innovation and transform how businesses engage with their customers. Today, we are excited to announce a significant achievement: we have been certified as a Meta Business Partner, thanks to Syntphony Conversational AI, which is revolutionizing customer experiences.

What Does It Mean to Be a Meta Business Partner?

Being recognized as a Meta Business Partner not only validates our leadership in technology but also positions us as a pioneer in delivering advanced conversational experiences. This certification confirms that NTT DATA possesses the expertise to implement and optimize Meta's technologies, including Facebook, Instagram, Messenger, and WhatsApp, offering our clients more direct, efficient, and cost-effective solutions.

Innovation and Efficiency in Our Value Proposition

This strategic alliance with Meta brings multiple advantages that strengthen our value proposition:

  • Access to Cutting-Edge Technology: We gain exclusive access to the latest tools and resources from Meta, allowing us to integrate advanced functionalities into our conversational AI solutions, such as Syntphony.
  • Cost Reduction and Increased Efficiency: By eliminating intermediaries, we streamline our internal processes and reduce costs, enabling us to offer more competitive pricing and high-quality services.
  • Professional Growth and Training: This certification provides our teams with access to advanced training and specialized resources, driving continuous growth and improvement.

Benefits for Our Clients: Elevating the User Experience

Thanks to Syntphony and our Meta Business Partner certification, our clients can enjoy more advanced and personalized conversational solutions:

  1. WhatsApp Automation with Generative AI: Clients can automate customer support on WhatsApp, offering personalized, real-time responses that enhance user relationships.
  2. Product Catalog Integration in WhatsApp: An innovative feature that allows users to explore and purchase products directly from the app, boosting satisfaction and conversion rates.
  3. Personalized Support and Agent Handoffs: We combine automation with human intervention, ensuring smooth and efficient support that meets user needs.

Strengthening Our Value Proposition and Standing Out from the Competition

Becoming a Meta Business Partner sets us apart in the marketplace, solidifying NTT DATA as a leader in digital transformation and technological innovation. By providing direct access to Meta's best tools and technologies, our clients can trust they are partnering with a committed ally ready to tackle the challenges of the future.

Looking Ahead: Continuous Growth and Innovation

This certification is just the beginning. At NTT DATA, we will continue to explore new frontiers in artificial intelligence and automation, developing innovative use cases that drive the digital transformation of our clients.

Curious about how becoming a Meta Business Partner can benefit your business? Learn more about our certification and how we can help take your digital strategy to the next level.

We invite you to get to know our platform to make a leap in your business strategies with IA Conversational. Click here to get started 

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Step into the future: How virtual reality and conversational AI are revolutionizing the workplace
Jenny Machado August 15, 2024

Step into the future: How virtual reality and conversational AI are revolutionizing the workplace

In recent years, conversational artificial intelligence (AI) has transformed the way we interact with technology. When combined with virtual reality (VR), it brings a game-changing innovation that could redefine how businesses operate. This fusion of conversational AI and VR glasses is unlocking new opportunities, delivering immersive experiences that boost productivity, enhance training, and elevate customer service.

Conversational AI: Elevating Personalization

Conversational AI excels at understanding and responding to human language in real time. With advances in natural language processing (NLP), businesses can deploy virtual assistants to handle queries, perform transactions, and guide customers through complex processes. When integrated into VR glasses, conversational AI enables a more fluid, natural interaction. Whether in a virtual meeting or training environment, users can communicate directly with AI assistants that provide information, instructions, or support without breaking immersion. This not only enhances efficiency but also delivers a personalized experience tailored to each user.

Game-Changing Corporate Training

One of the greatest advantages of merging conversational AI and VR in business is within employee training. Companies can create simulated environments where employees interact with real-life scenarios guided by an AI assistant. These simulations can adapt to the user’s needs, offering real-time feedback, analyzing performance, and helping to correct mistakes. For example, in industries like healthcare or manufacturing, where precision is critical, VR glasses with conversational AI can simulate high-pressure situations, offering real-time recommendations to improve decision-making.

Virtual Reality in Customer Service

Businesses striving to offer top-tier customer experiences can also benefit from this powerful combination. VR glasses with conversational AI can be used to create virtual showrooms where customers can interact with products, receive detailed descriptions, or get their questions answered by a virtual assistant. Furthermore, in after-sales service, VR glasses with AI can guide users through product repairs, offering step-by-step instructions to troubleshoot issues, reducing the need for human technical support, and enhancing customer satisfaction.

Transforming Remote Work and Collaboration

With the rise of remote work, many companies have adopted online collaboration tools. However, these often lack the personal interaction and immersive experience that virtual reality can provide. By integrating conversational AI into VR glasses, employees can attend immersive virtual meetings where AI assistants act as facilitators, meeting schedulers, or sources of information. This can help improve collaboration, reduce misunderstandings, and make meetings more productive.

A Smarter, More Connected Future

The integration of conversational AI into virtual reality glasses is not just a technological leap—it’s a strategic tool with the potential to transform the business landscape. From training and customer service to collaboration and data analysis, this combination offers more efficient, personalized, and effective solutions. As companies continue to adopt these technologies, we’ll see the physical and digital worlds blend seamlessly, creating a new paradigm where interaction with technology feels more human, intuitive, and productive. Get to know Syntphony our Composable Product Platform You will probably be interested in reading this
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eva is now rebranded to Syntphony Conversational AI
Natalia Lombardi July 25, 2024

We’re introducing Syntphony Conversational AI as part of Syntphony

We are excited to announce that our product eva has been rebranded to Syntphony Conversational AI and is now an integral part of the trusted and expanding Syntphony products ecosystem.  In the fast-paced world of technology, evolution is constant, and at Syntphony, we are committed to staying at the forefront. We are excited to announce that our product, formerly known as eva, has been rebranded as Syntphony Conversational AI. This name change marks a new era for our platform, seamlessly integrating it into the growing ecosystem of products under the Syntphony brand by NTT DATA.

A Trusted and Expanding Ecosystem

Syntphony Conversational AI is now a core component of the Syntphony product family, an ecosystem that continues to expand and deliver added value to our clients. This rebranding reflects our dedication to continuously evolving and providing the high quality that our users have come to expect.

What Does Syntphony Conversational AI Offer?

Our conversational AI platform is a comprehensive tool that enables the creation and management of virtual agents across a wide variety of digital channels. From call centers and websites to mobile apps, chatbots, WhatsApp interactions, Google Home, SMS, and more—Syntphony Conversational AI is versatile and designed to meet the communication needs of any business in the digital age.

Advantages of Integrating into the Syntphony Ecosystem

By becoming part of the Syntphony ecosystem, our platform not only enhances its capabilities but also multiplies the benefits for our clients. Why? Because the integration with other Syntphony products and our business consulting services offers significant advantages in terms of cost and time to market.

Innovation and Excellence at the Service of Your Business

With Syntphony Conversational AI, innovation and excellence in conversational AI are at your fingertips. We continue to improve and expand our offerings to ensure that you always have the best tools and capabilities available. Let our technology guide the future of your business and help you reach new heights in customer service and digital interaction. Welcome to the new era of Syntphony Conversational AI, proudly brought to you by NTT DATA! Become an expert with our documentation and create your own virtual assistant here.    
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Elevate your Syntphony Conversational AI experience, with our exciting new features! From Multilanguage to Data Masking Protection
Francisca Guajardo June 11, 2024

We're thrilled to announce the latest updates to our Syntphony Conversational AI platform, crafted to enhance user experience and fortify data security.

Dive into our powerful new features including multilingual support, advanced data protection, seamless Azure Open ID integration, enhanced voice channel configurations, an upgraded user interface, and expanded communication channels. Chek each of these features here:

Multilanguage Virtual Agent

Reach a global audience easily! Our platform now supports virtual agents in over 100 languages. Whether you're targeting local markets or global audiences, you can select a primary language and configure secondary languages effortlessly.

This feature detects language preferences from initial user interactions, ensuring consistent and engaging customer service worldwide.

PII Data Masking

Protect your users' sensitive information with our robust data masking feature. A simple switch activation ensures names, addresses, and credit card numbers are shielded, significantly reducing data breach risks and ensuring compliance with privacy regulations.

Seamless Login with Open ID

Streamline user authentication with direct Syntphony Conversational AI logins from your Azure organization. Our Open ID integration supports single sign-on (SSO), minimizing password fatigue and simplifying IT management.

Enhanced Voice Channel Configurations

Configure voice channels like Voice Gateway or VXML directly from our Syntphony Conversational AI channel library. Set up phone numbers, error handling, timeouts, Text-to-Speech (TTS), voice menus, DTMF menus, and voice handover settings effortlessly, ensuring a seamless transition to human agents when needed.

Improved Sidebar Menu

Navigate with ease using our newly designed sidebar menu. Access key functionalities with a single click, enjoying an intuitive layout that reduces the learning curve for new users and enhances overall user experience.

Cockpit Notifications S

tay in the loop with our new notification feature. Get real-time updates on events, system alerts, and new feature releases, ensuring you maximize the potential of our platform.

Channel Library Enhancements

Manage all your communication channels efficiently with our revamped Syntphony Conversational AI channel library. Now including new channels like Instagram, this feature allows you to execute multi-channel engagement strategies from a single, streamlined interface.

Knowledge AI Improvements

Experience smarter interactions with our enhanced Knowledge AI. With improved context management capabilities, our virtual agent now delivers more accurate and assertive responses, understanding the relationship between consecutive user inputs for more meaningful and effective conversations.

Stay ahead with our latest features designed to power up your Syntphony Conversational AI. Enhance your user engagement, secure your data, and streamline your operations today!

Become an expert by looking at our documentation and then, dare to create your own virtual assistant here

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Flying High with Technology: A talk with Felipe Izquierdo, CTO of Sky Airlines
Francisca Guajardo May 23, 2024
In the constantly evolving world of travel and aviation, it is essential to keep abreast of the latest developments and trends. Let's learn how Generative AI is empowering the airlines industry. That’s why we’re excited to announce our newest podcast episode where we sit down with Felipe Izquierdo Chadwick, CTO at Sky Airlines. This episode promises to offer listeners a unique vision of what Generative AI can do in the market, packed with stories and strategies from over 15 years of experience in the industry. 

Who is Felipe Izquierdo Chadwick?

Felipe has established himself as a leader in the aviation sector through his extensive experience and strategic insights at Sky Airlines. His pivotal role has centered on integrating generative artificial intelligence, enhancing operational efficiency, and continuously improving the tools essential for the airline’s success. 

Will we talk about Generative AI in the airline industry?

In this exclusive interview, Felipe delves into the challenges and opportunities facing the airline industry today. Listeners will learn first-hand how Sky Airlines is mastering the complexities of modern air travel through digital transformation and Generative AI.

A key focus is the successful implementation of Generative AI, where Felipe highlights the intricacies involved:

What we have realized... is that the training of the tool is complex and requires time, it requires dedication and someone to guide it, and when it acquires maturity and a certain amount of work, it begins to deliver responses that are coherent and that begin to generate value.

Tune in and discover the power of Gen AI in airlines

This episode is a must-listen for technoogy enthusiasts, industry professionals, and anyone curious about how to work with AI. Felipe’s perspectives provide not just a glimpse into Sky Airlines, but also reflect broader industry trends and challenges. Whether you’re a frequent flyer with Sky or just a fan of technology, this episode has something for everyone. 

 How to Listen?

Catch this fascinating conversation on Spotify, clicking here or if you wish to watch the video, you can find it on our YouTube channel NTT DATA LATAM. Don’t miss out on this opportunity to hear from one of the leading voices in the airline industry. Felipe's strategic vision and deep understanding of aviation dynamics make his participation in the podcast not just informative but essential for anyone interested.  Tune in now and join us as we explore the skies with Felipe and Sky Airlines. Your journey into the heart of aviation awaits!  This article might be of interest to you Click here
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Discover the Power of Gen AI on the Conversational AI Platform, Syntphony
Jenny Machado April 16, 2024
In the ever-evolving landscape of technology, conversational AI stands out as a groundbreaking innovation, and at the heart of this transformation is Gen AI. This sophisticated module, powered by OpenAI's ChatGPT, seamlessly integrates generative AI services to elevate the Syntphony Conversational AI platform, offering a plethora of advanced features that revolutionize user interactions.

How Generative AI Works

Generative AI is a game-changer, enhancing Syntphony's capabilities by identifying intent, classifying content, generating responses, and delivering accurate, contextualized answers. This innovative module simplifies message chaining, linking responses from previous interactions to provide more accurate and empathetic replies.

Other Features with Generative AI

The Gen AI cell is designed to enrich your conversational flows on the Syntphony platform, ensuring interactions are consistent, fluid, and highly personalized. Here are some of its standout features:

Advanced Parameters

Customizing the behavior of the language model has never been easier. With advanced parameters, you can set the size of the generated content, control the level of creativity by combining parameters, and manage vocabulary variation and repetitions. This allows for precise control over the generated output, tailoring it to specific needs and contexts.

Prompts

Prompts are invaluable for automating language-based tasks. They can generate content that matches desired tones, emotions, contexts, and user preferences, significantly contributing to the virtual agent's personality. Additionally, prompts support tasks such as code creation, content summarization, information classification, and masking sensitive information, enhancing the versatility of your conversational AI.

Example Generator

One of the most exciting features is the Example Generator, which accelerates the knowledge base creation process. By automatically generating a list of context-related utterance examples for each intent, it empowers writers to quickly produce multiple sentences using the provided context. This streamlines the training process, making it faster and more efficient than ever before.

See More Benefits of Gen AI

  • Understanding and Accurately Responding to User Needs: Gen AI excels at interpreting user intentions and providing precise responses, ensuring a smooth and effective communication experience.
  • Providing Solutions to Complex User Problems: The advanced capabilities of Gen AI allow it to address and solve intricate user issues, enhancing the overall functionality of the conversational platform.
  • Deliver Personalized and Satisfying User Experiences: By tailoring interactions to individual user preferences and contexts, Gen AI creates a highly personalized and engaging experience.
  • Handle Multiple Languages and Dialects: Gen AI's robust language processing capabilities enable it to manage and understand a wide range of languages and dialects, making it a versatile tool for global applications.
The integration of Gen AI into the Syntphony Conversational AI platform marks a significant leap forward in the realm of digital communication. By harnessing the power of generative AI, Syntphony delivers a more intelligent, responsive, and empathetic user experience, setting a new standard for conversational AI technologies. Explore the potential of Gen AI and transform your user interactions today! We share with you a more detailed guide to this powerful functionality Discover new features of Syntphony Conversational AI here
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NTT DATA Receives Recognition from HFS Research for Innovative Approach to Customer Experience
Jenny Machado March 14, 2024
NTT DATA, a global leader in information technology services, has been recognized by HFS for our work with L'Oréal in the creation of their virtual assistant. HFS Research, a leading research and consulting firm, has recognized NTT DATA in its “Highlight Report” for innovative efforts to improve the customer experience. This distinction builds on our ongoing commitment to reinventing the customer experience through artificial intelligence and conversational solutions.

“Lore”, the featured case

The case study that has caught the attention of HFS Research is our collaboration with L'Oréal, which highlights "eva”, our AI Conversational platform that has effectively combined with Gen AI to transform L'Oréal's customer experience. This collaboration has enabled L'Oréal to reimagine the way it interacts with its customers, providing more efficient and hyper-personalized solutions through its virtual assistant “Lore”. HFS notes that through eva, NTT DATA has demonstrated its ability to optimize the interaction between the brand and its customers, taking the customer experience to a new level. HFS points out that the partnership between NTT DATA and L'Oréal is a telling example of how artificial intelligence and conversational solutions are redefining the customer experience in the digital age. In the case of L'Oréal, eva and Gen AI have enabled greater personalization in customer interactions, resulting in a significant increase in customer satisfaction and retention. These results have caught HFS Research's attention, highlighting NTT DATA’s ability to adapt to changing market demands and deliver cutting-edge solutions.

NTT DATA as a Customer Experience Innovator

HFS has also praised NTT DATA's commitment to constant innovation in the field of customer experience. HFS highlights our ability to combine advanced technologies, such as artificial intelligence and machine learning, with a deep understanding of our clients' businesses. This has contributed to NTT DATA's position as a leader in the field of customer experience. The recognition from HFS Research is a testament to our dedication to improving the customer experience through technological innovation and collaboration with leading companies in the business. As companies constantly look for ways to differentiate themselves in a highly competitive marketplace, the ability to transform the customer experience becomes a crucial factor for long-term success. In addition, the recognition awarded by HFS Research to NTT DATA reflects how NTT DATA is at the forefront of implementing artificial intelligence and conversational solutions to re-imagine the customer experience. This highlights our position as an industry leader and a benchmark in transforming customer experience in the digital age.
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How Artificial Intelligence is Revolutionizing Travel Planning and Experience
Francisca Guajardo March 7, 2024
Undoubtedly, Artificial Intelligence (AI) has transformed the landscape of most industries, and in this case, the Travel industry is no exception. It enables the traveler to plan trips and enjoy it in various ways, offering a more personalized, efficient, and convenient experience. A few instances of what AI can do for travelers include: 
  • Personalized Recommendations: AI algorithms can analyze large amounts of data about travelers' individual preferences, past travel history, interactions on social networks, and reviews from other travelers to provide personalized recommendations for destinations, activities, accommodations, and restaurants. 
  • Route and Itinerary Optimization: It can analyze multiple variables, such as travel time, distance, traffic, public transportation schedules, and tourist attractions, to create optimized itineraries that maximize travel time and efficiency. 
  • Crisis Management and Travel Changes: During crisis situations, such as flight cancellations or medical emergencies, AI can help travelers manage these events more efficiently by providing updated information, options, and assistance in reorganizing travel plans. 
  • Virtual Assistants and Chatbots: AI-powered virtual assistants and chatbots can provide instant support to travelers throughout the planning and travel process. They can answer common questions, provide recommendations, assist with ticket booking, and provide real-time assistance while travelers are on route. 
  In this scenery we can work with Syntphony Conversational AI, the virtual assistant platform from NTT DATA that will improve the traveler experience through conversational voice and text assistants and will support different companies in the travel industry such as agencies, airlines, hotels, trains or cruises to potentially reduce the number of calls to the call center among other important savings. The company design experiences that seamlessly extend the traveler's journey across various platforms, aligned to the unique values of each brand.  This technology has been implemented in a word renowned airline, who was facing the critical need to ensure exceptional customer service in the middle of a rapid surge in conversation volumes. In addition, due to the economic and social challenges impacting its operations, the airline aimed to achieve this objective efficiently.   The Cognitive Contact Center service (CCaaS with C-AI) was implemented in a cloud-based environment, featuring a Virtual Assistant capable of managing customer interactions across over 35 countries through various channels, including web platforms, mobile applications, WhatsApp, call centers with support for more than 50 phone numbers and more.  The system's focus is to have a better experience on crucial use cases such as check-in processes, live updates on flight statuses, seat change requests, efficient ticket management, handling travel documents, and compliance with current travel regulations. As results were tracked over than 300.000 calls per month and worked in more than 35 countries including: USA, Germany, UK, France, Portugal, Italy, Spain, México, Perú, Colombia, Chile and Argentina.   “The solution developed for this airline has allowed for an enhanced customer experience and a reduction in the number of calls to the call center. Conversational AI-based technology enables the implementation of dialogue systems and virtual assistants to personalize and improve passenger relationships by better understanding their needs.” said Virginia Chumillas Gómez Del Olmo, responsible of the project at NTT DATA.  Even though the industry is changing, prioritizing user experience remains crucial in establishing trust with travelers. According to the Forbes article “How Will Artificial Intelligence Impact The Travel Industry?”, “81% say if they were using AI to help plan a trip, they’d want to double check all the information given to them by the AI before making any decisions based on it”. This underscores the importance of delivering accurate information and meeting the highest security standards, a commitment upheld by NTT DATA and  Syntphony Conversational AI for over 20 years in the airline market and beyond.       
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