Elevate your Syntphony Conversational AI experience, with our exciting new features! From Multilanguage to Data Masking Protection
Francisca Guajardo June 11, 2024

We're thrilled to announce the latest updates to our Syntphony Conversational AI platform, crafted to enhance user experience and fortify data security.

Dive into our powerful new features including multilingual support, advanced data protection, seamless Azure Open ID integration, enhanced voice channel configurations, an upgraded user interface, and expanded communication channels. Chek each of these features here:

Multilanguage Virtual Agent

Reach a global audience easily! Our platform now supports virtual agents in over 100 languages. Whether you're targeting local markets or global audiences, you can select a primary language and configure secondary languages effortlessly.

This feature detects language preferences from initial user interactions, ensuring consistent and engaging customer service worldwide.

PII Data Masking

Protect your users' sensitive information with our robust data masking feature. A simple switch activation ensures names, addresses, and credit card numbers are shielded, significantly reducing data breach risks and ensuring compliance with privacy regulations.

Seamless Login with Open ID

Streamline user authentication with direct Syntphony Conversational AI logins from your Azure organization. Our Open ID integration supports single sign-on (SSO), minimizing password fatigue and simplifying IT management.

Enhanced Voice Channel Configurations

Configure voice channels like Voice Gateway or VXML directly from our Syntphony Conversational AI channel library. Set up phone numbers, error handling, timeouts, Text-to-Speech (TTS), voice menus, DTMF menus, and voice handover settings effortlessly, ensuring a seamless transition to human agents when needed.

Improved Sidebar Menu

Navigate with ease using our newly designed sidebar menu. Access key functionalities with a single click, enjoying an intuitive layout that reduces the learning curve for new users and enhances overall user experience.

Cockpit Notifications S

tay in the loop with our new notification feature. Get real-time updates on events, system alerts, and new feature releases, ensuring you maximize the potential of our platform.

Channel Library Enhancements

Manage all your communication channels efficiently with our revamped Syntphony Conversational AI channel library. Now including new channels like Instagram, this feature allows you to execute multi-channel engagement strategies from a single, streamlined interface.

Knowledge AI Improvements

Experience smarter interactions with our enhanced Knowledge AI. With improved context management capabilities, our virtual agent now delivers more accurate and assertive responses, understanding the relationship between consecutive user inputs for more meaningful and effective conversations.

Stay ahead with our latest features designed to power up your Syntphony Conversational AI. Enhance your user engagement, secure your data, and streamline your operations today!

Become an expert by looking at our documentation and then, dare to create your own virtual assistant here

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Flying High with Technology: A talk with Felipe Izquierdo, CTO of Sky Airlines
Francisca Guajardo May 23, 2024
In the constantly evolving world of travel and aviation, it is essential to keep abreast of the latest developments and trends. Let's learn how Generative AI is empowering the airlines industry. That’s why we’re excited to announce our newest podcast episode where we sit down with Felipe Izquierdo Chadwick, CTO at Sky Airlines. This episode promises to offer listeners a unique vision of what Generative AI can do in the market, packed with stories and strategies from over 15 years of experience in the industry. 

Who is Felipe Izquierdo Chadwick?

Felipe has established himself as a leader in the aviation sector through his extensive experience and strategic insights at Sky Airlines. His pivotal role has centered on integrating generative artificial intelligence, enhancing operational efficiency, and continuously improving the tools essential for the airline’s success. 

Will we talk about Generative AI in the airline industry?

In this exclusive interview, Felipe delves into the challenges and opportunities facing the airline industry today. Listeners will learn first-hand how Sky Airlines is mastering the complexities of modern air travel through digital transformation and Generative AI.

A key focus is the successful implementation of Generative AI, where Felipe highlights the intricacies involved:

What we have realized... is that the training of the tool is complex and requires time, it requires dedication and someone to guide it, and when it acquires maturity and a certain amount of work, it begins to deliver responses that are coherent and that begin to generate value.

Tune in and discover the power of Gen AI in airlines

This episode is a must-listen for technoogy enthusiasts, industry professionals, and anyone curious about how to work with AI. Felipe’s perspectives provide not just a glimpse into Sky Airlines, but also reflect broader industry trends and challenges. Whether you’re a frequent flyer with Sky or just a fan of technology, this episode has something for everyone. 

 How to Listen?

Catch this fascinating conversation on Spotify, clicking here or if you wish to watch the video, you can find it on our YouTube channel NTT DATA LATAM. Don’t miss out on this opportunity to hear from one of the leading voices in the airline industry. Felipe's strategic vision and deep understanding of aviation dynamics make his participation in the podcast not just informative but essential for anyone interested.  Tune in now and join us as we explore the skies with Felipe and Sky Airlines. Your journey into the heart of aviation awaits!  This article might be of interest to you Click here
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Discover the Power of Gen AI on the Conversational AI Platform, Syntphony
Jenny Machado April 16, 2024
In the ever-evolving landscape of technology, conversational AI stands out as a groundbreaking innovation, and at the heart of this transformation is Gen AI. This sophisticated module, powered by OpenAI's ChatGPT, seamlessly integrates generative AI services to elevate the Syntphony Conversational AI platform, offering a plethora of advanced features that revolutionize user interactions.

How Generative AI Works

Generative AI is a game-changer, enhancing Syntphony's capabilities by identifying intent, classifying content, generating responses, and delivering accurate, contextualized answers. This innovative module simplifies message chaining, linking responses from previous interactions to provide more accurate and empathetic replies.

Other Features with Generative AI

The Gen AI cell is designed to enrich your conversational flows on the Syntphony platform, ensuring interactions are consistent, fluid, and highly personalized. Here are some of its standout features:

Advanced Parameters

Customizing the behavior of the language model has never been easier. With advanced parameters, you can set the size of the generated content, control the level of creativity by combining parameters, and manage vocabulary variation and repetitions. This allows for precise control over the generated output, tailoring it to specific needs and contexts.


Prompts are invaluable for automating language-based tasks. They can generate content that matches desired tones, emotions, contexts, and user preferences, significantly contributing to the virtual agent's personality. Additionally, prompts support tasks such as code creation, content summarization, information classification, and masking sensitive information, enhancing the versatility of your conversational AI.

Example Generator

One of the most exciting features is the Example Generator, which accelerates the knowledge base creation process. By automatically generating a list of context-related utterance examples for each intent, it empowers writers to quickly produce multiple sentences using the provided context. This streamlines the training process, making it faster and more efficient than ever before.

See More Benefits of Gen AI

  • Understanding and Accurately Responding to User Needs: Gen AI excels at interpreting user intentions and providing precise responses, ensuring a smooth and effective communication experience.
  • Providing Solutions to Complex User Problems: The advanced capabilities of Gen AI allow it to address and solve intricate user issues, enhancing the overall functionality of the conversational platform.
  • Deliver Personalized and Satisfying User Experiences: By tailoring interactions to individual user preferences and contexts, Gen AI creates a highly personalized and engaging experience.
  • Handle Multiple Languages and Dialects: Gen AI's robust language processing capabilities enable it to manage and understand a wide range of languages and dialects, making it a versatile tool for global applications.
The integration of Gen AI into the Syntphony Conversational AI platform marks a significant leap forward in the realm of digital communication. By harnessing the power of generative AI, Syntphony delivers a more intelligent, responsive, and empathetic user experience, setting a new standard for conversational AI technologies. Explore the potential of Gen AI and transform your user interactions today! We share with you a more detailed guide to this powerful functionality Discover new features of Syntphony Conversational AI here
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NTT DATA Receives Recognition from HFS Research for Innovative Approach to Customer Experience
Jenny Machado March 14, 2024
NTT DATA, a global leader in information technology services, has been recognized by HFS for our work with L'Oréal in the creation of their virtual assistant. HFS Research, a leading research and consulting firm, has recognized NTT DATA in its “Highlight Report” for innovative efforts to improve the customer experience. This distinction builds on our ongoing commitment to reinventing the customer experience through artificial intelligence and conversational solutions.

“Lore”, the featured case

The case study that has caught the attention of HFS Research is our collaboration with L'Oréal, which highlights "eva”, our AI Conversational platform that has effectively combined with Gen AI to transform L'Oréal's customer experience. This collaboration has enabled L'Oréal to reimagine the way it interacts with its customers, providing more efficient and hyper-personalized solutions through its virtual assistant “Lore”. HFS notes that through eva, NTT DATA has demonstrated its ability to optimize the interaction between the brand and its customers, taking the customer experience to a new level. HFS points out that the partnership between NTT DATA and L'Oréal is a telling example of how artificial intelligence and conversational solutions are redefining the customer experience in the digital age. In the case of L'Oréal, eva and Gen AI have enabled greater personalization in customer interactions, resulting in a significant increase in customer satisfaction and retention. These results have caught HFS Research's attention, highlighting NTT DATA’s ability to adapt to changing market demands and deliver cutting-edge solutions.

NTT DATA as a Customer Experience Innovator

HFS has also praised NTT DATA's commitment to constant innovation in the field of customer experience. HFS highlights our ability to combine advanced technologies, such as artificial intelligence and machine learning, with a deep understanding of our clients' businesses. This has contributed to NTT DATA's position as a leader in the field of customer experience. The recognition from HFS Research is a testament to our dedication to improving the customer experience through technological innovation and collaboration with leading companies in the business. As companies constantly look for ways to differentiate themselves in a highly competitive marketplace, the ability to transform the customer experience becomes a crucial factor for long-term success. In addition, the recognition awarded by HFS Research to NTT DATA reflects how NTT DATA is at the forefront of implementing artificial intelligence and conversational solutions to re-imagine the customer experience. This highlights our position as an industry leader and a benchmark in transforming customer experience in the digital age.
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How Artificial Intelligence is Revolutionizing Travel Planning and Experience
Francisca Guajardo March 7, 2024
Undoubtedly, Artificial Intelligence (AI) has transformed the landscape of most industries, and in this case, the Travel industry is no exception. It enables the traveler to plan trips and enjoy it in various ways, offering a more personalized, efficient, and convenient experience. A few instances of what AI can do for travelers include: 
  • Personalized Recommendations: AI algorithms can analyze large amounts of data about travelers' individual preferences, past travel history, interactions on social networks, and reviews from other travelers to provide personalized recommendations for destinations, activities, accommodations, and restaurants. 
  • Route and Itinerary Optimization: It can analyze multiple variables, such as travel time, distance, traffic, public transportation schedules, and tourist attractions, to create optimized itineraries that maximize travel time and efficiency. 
  • Crisis Management and Travel Changes: During crisis situations, such as flight cancellations or medical emergencies, AI can help travelers manage these events more efficiently by providing updated information, options, and assistance in reorganizing travel plans. 
  • Virtual Assistants and Chatbots: AI-powered virtual assistants and chatbots can provide instant support to travelers throughout the planning and travel process. They can answer common questions, provide recommendations, assist with ticket booking, and provide real-time assistance while travelers are on route. 
  In this scenery we can work with Syntphony Conversational AI, the virtual assistant platform from NTT DATA that will improve the traveler experience through conversational voice and text assistants and will support different companies in the travel industry such as agencies, airlines, hotels, trains or cruises to potentially reduce the number of calls to the call center among other important savings. The company design experiences that seamlessly extend the traveler's journey across various platforms, aligned to the unique values of each brand.  This technology has been implemented in a word renowned airline, who was facing the critical need to ensure exceptional customer service in the middle of a rapid surge in conversation volumes. In addition, due to the economic and social challenges impacting its operations, the airline aimed to achieve this objective efficiently.   The Cognitive Contact Center service (CCaaS with C-AI) was implemented in a cloud-based environment, featuring a Virtual Assistant capable of managing customer interactions across over 35 countries through various channels, including web platforms, mobile applications, WhatsApp, call centers with support for more than 50 phone numbers and more.  The system's focus is to have a better experience on crucial use cases such as check-in processes, live updates on flight statuses, seat change requests, efficient ticket management, handling travel documents, and compliance with current travel regulations. As results were tracked over than 300.000 calls per month and worked in more than 35 countries including: USA, Germany, UK, France, Portugal, Italy, Spain, México, Perú, Colombia, Chile and Argentina.   “The solution developed for this airline has allowed for an enhanced customer experience and a reduction in the number of calls to the call center. Conversational AI-based technology enables the implementation of dialogue systems and virtual assistants to personalize and improve passenger relationships by better understanding their needs.” said Virginia Chumillas Gómez Del Olmo, responsible of the project at NTT DATA.  Even though the industry is changing, prioritizing user experience remains crucial in establishing trust with travelers. According to the Forbes article “How Will Artificial Intelligence Impact The Travel Industry?”, “81% say if they were using AI to help plan a trip, they’d want to double check all the information given to them by the AI before making any decisions based on it”. This underscores the importance of delivering accurate information and meeting the highest security standards, a commitment upheld by NTT DATA and  Syntphony Conversational AI for over 20 years in the airline market and beyond.       
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Benefits and importance of Conversational AI with Gen Ai for Retail Companies
Francisca Guajardo February 22, 2024
Conversational artificial intelligence (AI) is revolutionizing how companies in the retail sector interact with their customers. In this regard, Gen Ai emerges as a powerful tool that offers a range of benefits and importance for companies looking to enhance their customer service, increase sales, and optimize operations. Incisiv's "State of the Industry 2024: Retail Innovation" report, in partnership with Toshiba Global Commerce Solutions. It states that, Artificial intelligence is a key driver of the future of retail, according to its findings, with 83% of U.S. and Canadian retailers and 67% of Latin American retailers expanding existing initiatives or exploring new investments. Let's delve deeper into the benefits and importance of conversational AI for retail companies.

Gen Ai empowers and enhances customer experience

One of the main benefits for retail companies is the significant improvement in customer experience. Through Gen Ai-powered chatbots and virtual assistants, companies can offer 24/7 customer service, instantly address common queries, and personalize the user experience based on their preferences and past behaviors.

Increases operational efficiency

Another key benefit is its ability to increase the operational efficiency of retail companies. By automating tasks such as customer service, inventory management and reporting, Gen Ai enables companies to reduce costs, minimize human error and optimize their internal processes.

Facilitates Marketing Personalization

Personalized marketing is crucial in the retail sector, and this technological innovation can help companies achieve this goal effectively. By analyzing customer data in real time, the tool can also deliver highly relevant and personalized product recommendations, as well as send personalized marketing messages across different channels.

Optimize inventory management thanks to Gen Ai

Inventory management is another critical aspect for retail companies, and Gen Ai can help optimize this process. By analyzing sales data and market trends, it can also predict future demand and help companies manage their inventories more efficiently, avoiding both shortages and overstocks.

Drives Sales and Customer Loyalty

Overall, conversational AI with Gen Ai can help drive sales and customer loyalty for retail companies. By offering faster and more personalized customer service, as well as more relevant product recommendations, increase customer satisfaction and foster long-term brand loyalty. In short, digital transformation offers a number of significant benefits for retail companies looking to improve customer service, increase sales and optimize operations. By leveraging this innovative technology, companies can position themselves competitively in today's marketplace and deliver exceptional shopping experiences to their customers. Get to know our interesting case study with L'Oréal here.
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Automated content generation through AI
Jenny Machado February 8, 2024
Artificial intelligence (AI) can play a crucial role in creating high quality written and visual content in an automated way, significantly speeding up the production of material for your company's marketing campaigns and allowing you to streamline the process to put your attention on other items. While some experts recommend using AI as a base for building content, it is an excellent tool when it comes to being creative, since, as Victoria Boano, "Customer Success and Community Manager" at Remotive says, "After three years of managing our community, it's sometimes difficult to think of new ideas." 

Some ways in which AI can offer benefits in this context are:  

Automated written content generation

Automated Writing: Advanced language models, such as GPT-3, can generate text in a coherent and contextual way. This enables the fast creation of product descriptions, articles, advertising messages and other types of written content without extensive human intervention.   Content Optimization for SEO: AI tools can analyze search patterns and optimize content for search engines, increasing online visibility. 

Visual Content Creation

Image and Graphics Generation: Image generation algorithms can produce graphics, illustrations and other visual elements that you can incorporate in your written content. This is useful for enriching the visual presentation of marketing campaigns.   Image Personalization: AI can visually adapt content for different audiences or segments, improving campaign relevance and effectiveness.  

Repetitive Tasks Automation

Post Scheduling: AI powered content management systems can automatically schedule content publishing across different platforms, optimizing timing and distribution to maximize impact.   Data Analytics: AI powered data analytics tools can evaluate past campaign performance and provide recommendations to improve future strategies.  

Personalization and Segmentation:

Personalized Recommendations: AI can analyze user data to provide targeted product or content recommendations, improving user experience and increasing conversion rates.   Audience Segmentation: Algorithms can identify patterns in large data sets, enabling more effective audience segmentation and targeted content creation. 

Time and Resource Savings

Production Efficiency: Automation frees human resources from repetitive tasks and focuses them on more strategic and creative activities.   Faster Trend Response: AI can quickly analyze real time data and adapt content accordingly, enabling fast responses to market changes or emerging trends.   In short, implementing artificial intelligence in content creation for marketing campaigns not only speeds up the process, but also improves quality, personalization and efficiency, providing significant benefits for companies looking to stand out in a competitive digital environment.   You might also be interested in: https://eva.bot/why-do-enterprises-need-a-virtual-assistant/ 
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7 Key Tips for Developing Powerful and Effective Virtual Assistants for Business
Jenny Machado January 23, 2024
Creating powerful virtual assistants for businesses requires a deep understanding of conversational artificial intelligence and the specific needs of each organization.

Here are 7 fundamental tips to achieve it

1. Understand the needs of the business

Before you begin developing a virtual assistant, it is crucial to understand the needs and goals of the business for which it is being created. What problems does the business want to solve? What processes or tasks can be automated to increase efficiency? This understanding will guide the design and functionality of the assistant.

2. Design a seamless user experience

User experience is paramount in the adoption and effectiveness of a virtual assistant. Design an intuitive, easy-to-use interface with natural language that reflects the company's brand. The assistant must be able to understand user queries clearly and provide relevant and useful answers.  

3. Implements advanced natural language processing (NLP) capabilities:

NLP is the key technology that enables virtual assistants to understand and respond to user queries effectively. It uses advanced NLP models to enhance the assistant's ability to understand context, interpret user intentions and provide accurate responses. Learn about our multi NLP platform

4. Integrate relevant data sources:

To provide accurate and useful answers, the virtual assistant must have access to relevant data sources, such as company knowledge bases, internal databases, external APIs, among others. Integrate these data sources in an intelligent way to ensure that the assistant can provide up-to-date and accurate information.

5. Constantly train the assistant:

Continuous learning is essential to improving virtual assistant performance. It uses machine learning techniques to collect user interaction data and feedback, and uses this data to improve the NLP models and the assistant's response capabilities over time.

6. It offers multiplatform support:

Users can interact with the virtual assistant through a variety of channels, such as mobile apps, websites, messaging platforms, among others. Make sure the assistant is compatible with multiple platforms and communication channels to maximize its accessibility and usefulness.

7. Prioritize security and privacy:

Security and privacy of user data are critical aspects in the design of any virtual assistant. Implement strong security measures, such as data encryption, user authentication and compliance with privacy regulations, to protect sensitive information and build trust among users. Our business platform is characterized by its security system for companies and users. Meet big brands that trust us, such as L'Oréal. By following these tips and taking a business and user needs-centric approach, you can create powerful virtual assistants that drive operational efficiency and improve the customer experience for businesses.
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