Today, Virtual Assistants are essential to connect enterprises with their users.
Communication between companies and users is increasingly important to create a good experience.
Generally, technological advances and artificial intelligence can establish a good connection between companies and customers.
From anywhere and through any communication channel.
In this cases, we would like to talk about virtual assistants, also known as chatbots:
Let's talk about chatbots
The use of conversational AI offer countless possibilities
One of its functions is to assist users by simulating a person on the other side of the chat.
What are the real benefits?
Get to know some of the benefits
How do users connect positively with Virtual Agents?
Particularly, company user connects with a virtual assistant, thus, prob the bot will answer certain questions.
If there is no good communication, the experience will not be pleasant and, the bot did not reach its goal.
Easy or complicated
Thus, when analyzing the different companies, we can see that they have "chatbots" to "follow" the trend.
As a rule it is possible to create a chatbot without being an experienced programmer.
The different types of virtual assistants
Open and closed:
Such as, open chatbots have the ability, due to artificial intelligence, to learn freely through their interactions with users, and can maintain conversations in a more natural tone.
Rule-based and conversational
With the rule-based chatbots, users cannot establish a fluid conversation, they can only interact with the bot through predefined commands.
They work based on a command and follow a sequential logic. Also, interaction is directed.
As the word itself says, "Conversational", in this case, people are free to write whatever they want to the chatbot. These, in turn, are technologically more complex, also known as cognitive chatbots.
What is the best conversational AI to connect enterprises with their users?
Cognitive chatbots are among the favorites, however, each chatbot will depend on the company's target audience and the need for implementation.
The question is, how does one create a good Virtual Assistant?
In this way, a bot can be created with the correct and specific language for the business.
As a result, It is essential to create an environment of trust between the company and potential customers, so that the balance is favorable to both.
Here, I indicate an interesting platform capable of creating bots with artificial intelligence, which has the virtue of being omnichannel, multilingual, and offers a series of benefits that will help you create the most suitable bots for your business.
As we know, virtual assistants are a powerful tool for connecting companies to their customers. I recommend visiting this website, where you can communicate with experts in the field.
Virtual Assistants are essential to connect companies with their users. We invite you to learn more at eva.bot
Consumers need to talk to companies; brands need to talk to their audiences.
How can technology help?
So, what should I do if my company does not have a Virtual Assistant?
Which use cases should I automate?
Another important question: how long would it take to develop and implement a solution like this?
Therefore, I recommend that you consult the eva.bot platform.