eva keeps evolving: introducing new features pack to enhance analysis of user behavior and generative AI capabilities We are thrilled to introduce the latest eva feature pack release, an update that brings enhancements to speed up virtual agent creation time, perform detailed analysis of user behavior across flows, better understand audio in text conversations and facilitate the deployment of virtual agents into production in channels without coding.Let’s discover each new functionality on detail. Packed with a range of exciting new features, eva is now more powerful and user-friendly than ever before.  

Let’s discover each new functionality on detail

Webchat plugin: Engage with customers effortlessly

The webchat plugin allows you to integrate eva into your website, creating a smooth and engaging customer experience. From eva you can customize the colors, fonts and avatar of the whole webchat, once the configuration is done, we will generate a script that you must add to your website and voilá! Your webchat will be configured and ready to be used by your customers.    Whis this feature, you can integrate conversational AI into your website, app and mobile channels. Whether you want to enhance customer satisfaction or simplify user interactions, eva enables you to create a personalized webchat solution that perfectly matches your brand identity, ensuring a dynamic user experience.

Funnel charts: Analyzing business indicator

Gain insights, make data-driven decisions, identify pain points and optimize user experiences effortlessly with valuable insights about your conversations. The new Tags Funnel will help you better understand the conversation journey, drop-off points, and A/B testing.     Tags Funnel enables you to track and analyze the customer journey based on tags used within the Dialog Manager. The tags can be used in cells (intents, entities, services, rules, code, input, etc.), flows, and Automated Learning (questions).

Filters by tag in all dashboards: Simplyfing data

To further streamline your data analysis process, eva now allows you to filter data based on tags. This feature makes it effortless to focus on specific customer segments or key areas of interest, enhancing your ability to derive valuable insights and optimize your virtual agent’s performance.

With this new filter available in our Dashboards section, you can:

1. Refine dashboards: eliminate clutter and zero in on the specific information that matters most to you within the Overview, Messages, and Conversations sections.
2. Enhance data organization: tag key points within your conversational flows. This tagging system enables you to categorize, sort, and dissect data within the Messages and Conversations.

Examples Generator  

Creating and managing examples/utterances manually can be time-consuming. That’s why we’ve introduced the Examples Generator, a feature that intelligently generates utterances based on intent name and its description. Get 10 new examples for each generation, and you can generate as many as needed. It speeds up your development time, enabling you to save valuable resources while still providing an exceptional user experience.

Integration with Azure Marketplace 

eva is now available in Azure Marketplace. This incorporation allows eva to become increasingly known in the market and facilitates access to the platform from our partners.

Processing, understanding, and responding to audio files 

Audio-based interactions are becoming increasingly important in the digital landscape. That’s why we’ve incorporated the ability for eva to process, understand and respond to audio files in different channels. This feature allows for a more versatile and comprehensive virtual agent experience, catering to a wider range of customer preferences. You might also be interested in: 8 key strategies to effectively train LLMs

Our eva product, recognized by Everest Group as a Major Contender, continues to evolve with new features that will help you grow your business and improve your users' conversational experience. We know the importance of knowing your customers, so we have created tools to analyze and segment users and provide them with a much more focused and personalized conversation. In addition, today the value of speed in transactions is a plus to keep customers happy, so we include improvements that will allow leaps in the flows. The best part is that we also think about reducing your costs with the Voice Gateway. Innovation is key to our product, that's why we've already connected with the powerful GPT-3 tool.

These new features of eva will leave you happily shocked, take a closer look at what's new

Analyze your users to personalize conversations - a whole new level of experience!

We have created a new dashboard for message details and a section for conversations, which will help your business turn customer interactions around. You will be able to visualize each message sent and received by the bot in a complete and exhaustive way to retrain and improve it more and more, this way, you will be able to understand the context of each conversation to further analyze your users' needs and their behavior to address better solutions. Now you will be able to make a more exhaustive analysis and concentrate the information in one place, thanks to the implementation of message and conversation reports, which will allow you to export an excel document with the detail of the messages and the summary of the conversations.

Segment your customers and target them quickly Give them the answers they need and add value to your business!

With this important advance, you will be able to segment your users and define to which range they belong to focus the information and give them a differentiated communication according to their interests.

Not Expected Flow

To improve the user experience, the not expect flow now accepts several cells, enabling you to process information before answering the user when the virtual agent doesn’t understand his input. You can differentiate the response based on user context, deliver sequential answers or even call APIs to fetch information that could answer the user’s input from external sources.

Welcome flow

Because you asked for it... just like the Not Expect flow, you can now build flows when welcoming the user, loading context information, calling external services, disambiguating user segments, delivering different messages based on user profile and for better management of user data. This feature also allows you to deliver sequential responses without entering a specific flow, and to jump to another flow from these two flows.

Reduce costs thanks to Voice Gateway implementation

eva is now able to manage telephone conversations. With the Voice Gateway it is possible to implement and automate use cases with all the power of eva's dialog manager. With this new functionality, you will be able to forget about external platforms because in eva you will have everything condensed to create a Cognitive Contact Center.

Improve the user experience even further

Now, through the Conversation API, you can force the execution of a flow by passing its name in the code field. This feature allows you to start a flow without an intent and force its execution – even in the middle of another flow. For example, you can create a menu in a webchat that allows the user to jump directly to a payment flow, even if the user was already running a flow. This way, you can create a custom chat window with a cart button.

Amazon Lex inside eva AMAZING!

We've added another NLP to our list! If your knowledge base is in Amazon Lex, you can now integrate it with eva to create flows and manage the entire conversational user journey.

The future is here: eva now with OpenAI's GPT-3

We couldn't leave out this powerful new tool, GPT-3 will help us to have much more dynamic and accurate responses in real time to give users an amazing experience and streamline the creation of virtual assistant conversations. This is just the beginning! More information coming soon If you have any questions or feedback, don't hesitate to reach out to us here 

Creating virtual assistants is a real challenge, so it is important to have platforms that allows you to manage each process in an optimal way. The eva expert team has worked on improving the product evolving to eva 3.4 version, which brings new features in the dialog manager to create more powerful flows and improve the interaction with users.

We want to tell you about the new features of eva, our platform for creating and managing virtual assistants

Rule cells to manage and customize the flows of your virtual assistants

If you have flows that needs any kind of rules, Rule cells is for you. You can manage and customize flows according to the variations of the business rule. It’s a resource to make your dialog more assertive and much more precise, as the bot will respond to any changeable scenario. To know more about how to create Rule Cells, click here

Code cell

It’s a new way to share information available in eva’s system that doesn’t depend on APIs. It also allows creating variables, that's why it provides immense advantages in a bot flow creation process. Code Cell performs many activities (such as calculations and validation) without the need for this connection. This gives you the following advantages:  

• Manipulate objects
• Anticipate executions and actions
• Perform services without the need for APIs
• Save time
• Reduce services costs

To learn how to create a Code cell, just click here  

Integration with Dashbot to have a better analysis about virtual assistants perfomance,

We make available a new integration with Dashbot. This exclusive platform for bot analysis has more than 40 indicators, among which stand out users, conversations, intentions, entities and more. For further information, click here