8 Key Strategies for Effectively Training LLMs
- Conversation Data Training
- Reinforcement Learning
- Advanced Context Modeling
- Real-time user feedback
- Generating creative responses
- Adaptation to Individual Users
- Multilingual and Cultural Integration
- Rigorous Testing and Continuous Optimization
eva: orchestrating LLMsLLMs have proven to be a milestone in AI and their journey promises exciting and transformative terrain. Their future is characterized by constant improvement, increased personalization, real-world applications, and a pivotal role in creativity and education. As these models become more conversationally proficient, they will be able to play a more integral role in a variety of applications, from advanced virtual assistants to customer support systems and beyond. At NTT DATA, we go together with technological innovation, which is why our eva platform has created an orchestrator for LLMs that simplifies complex interactions. This new functionality enhances our platform's ability to orchestrate calls to orchestrate calls to generative AI tools, such as Azure OpenAI services, making it easier to handle more advanced and complex tasks with unprecedented simplicity and elegance. At eva, we use a variety of generative AI models provided by Azure OpenAI (and other vendors) to meet various needs, such as content generation, classification, and data processing.
NTT DATA partners with L'Oréal to enhance its digital e-commerce platformsL'Oréal's goal is to provide tools that are at the forefront of consumer experience technology, delivering added value using artificial intelligence. NTT DATA announced the recent alliance with the leading global cosmetics and beauty company, L'Oréal Groupe, which seeks to develop innovative technological solutions that allow users a personalized experience at any time of the day they need it through digital channels, also improving customer service responses. Since its inception, L'Oréal Groupe has been characterized as a company that constantly embraces innovation, and this is no exception. As a pioneer in beauty-tech, its goal is to push the boundaries of beauty, using science and technology as the basis of its sustainability strategy, satisfying the desires and dreams of all its consumers around the world. On this occasion, both companies indicated that they are working on technologies that will be pioneers in Latin America, and are being developed through NTT DATA's Conversational AI, eva platform, which uses advanced artificial intelligence with Generative AI, capable of understanding and offering hyper-personalized advice to users. "As a company we are constantly researching and trying to develop processes that facilitate and optimize the shopping experience for our consumers. We are excited to bring cutting-edge technology to our customers, we want to explore the use of tools like GenAI to provide an engaging and personalized shopping experience, helping our customers find the best products for their beauty needs," said Arturo Perez Wong Manager Manager DPGP L'Oréal Chile. At the same time, the companies added that this alliance will allow them to capitalize on the advancement of the latest artificial intelligence and big data technologies and apply them in the multiple communication channels they have with their customers, creating a more dynamic, fluid, and intuitive shopping experience in both online and offline modalities. "We are very happy to be able to contribute with all our potential to accelerate the deployment of Social Commerce at L'Oréal, and help them to improve the customer experience, through a new, simpler and revolutionary way of shopping, which saves time and improves users' lives" concluded Santiago Santa María, Director Conversational AI & Generative AI.
About L'OréalL'Oréal, a world leader in beauty and personal care, is headquartered in Paris, France. With more than a century of history, the company operates in 150 countries and employs around 88,000 employees. L'Oréal's diverse portfolio includes brands such as L'Oréal Paris, NYX, Vogue and Maybelline. The company focuses on innovation, sustainability, and social responsibility, offering high-quality products and personalized beauty experiences for its customers around the world.
About NTT DATANTT DATA, part of the NTT Group, is an innovative global IT and business services company headquartered in Tokyo. The company helps clients in their transformation process through consulting, industry solutions, business process services, digital and IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. The company demonstrates its commitment to the long-term success of its customers by combining global reach with local focus to work with them in more than 50 countries around the world.
But why is GenAI so attractive for businesses? We dared to ask the tool itself and this is a summary of its answer:It improves customer service, reduces costs, analyzes data about your customer interactions, responds quickly to questions or queries, can handle multiple conversations, collects customer information to provide personalized communication. Also, we sought the voices of experts to delve into the topic, Santiago Santa Maria, director of Conversational AI and ChatGPT at NTT DATA, talks about the revolution in customer care and how GenAI is changing the game. In his article published on Medium, Santiago Santa Maria, points out that customer care is being radically transformed with this new application.
"We are still shocked by the disruption that GenAI is causing in multiple industries: content generation (texts, books, scripts articles...), summaries, translations, answers to factual questions... New uses and applications of this powerful technology keep appearing" says the director of NTT DATA.He explains how a company can benefit from GenAI to improve customer service, as it is possible to connect this Extensive Language Model (Generative AI ) with different digital channels such as WhatsApp, Instagram, Web, and Call Centers.
Other benefits identified by the director of Conversational AI and GenAI are:
- Understanding and accurately responding to user needs.
- Providing solutions to complex user problems
- Deliver personalized and satisfying user experiences
- Handle multiple languages and dialects
- Understanding context and providing relevant responses across different digital channels
- Deliver personalized recommendations and suggestions to users
- Handle high emotional stress situations and provide empathy and appropriate solutions
- Increase efficiency and reduce costs associated with customer support and sales.
"GenAi has shown us the disruptive change that Generative AI bring to the Conversational AI industry."NTT DATA’s Conversational AI platform, eva, already makes uses Generative AI and is powered by OpenAI technology to complement its capabilities and help clients boost their customer service processes, drive up sales, reduce costs, increase efficiency, and improve their users' experience, giving brands a more salient vision.
Discover what's new for creating virtual assistantsWe are bringing to you new possibilities and improvements to our NTT DATA eva platform that will bring your experience when creating virtual assistants to a whole new level.
Check out the new features eva by NTT DATA has been cooking up for you.
ANALYTICAL DASHBOARDS TO MEASURE YOUR VIRTUAL AGENTSYou have asked for it, you shall have it! We are glad to announce that we will now have dashboard with KPIs that will help you measure your Virtual Agent's performance and keep improving it. With a magical visualization, you will be able to analyze if you’re achieving your business goals. Total conversations Number of sessions between the virtual agent and the users on a given period and its percentage change compared to the previous period. Total conversations Number of sessions on a time frame. Total messages Total number of messages sent by users during conversations and its percentage change compared to the previous period. Total messages Number of user messages on a time frame. % accuracy Model’s hit ratio: it calculates the number of user messages that did not end in a Not Expected cell divided by the total of user messages and its percentage change compared to the previous period. Total of users Number of users (new and returning) who started a new session and its percentage change compared to the previous period. This information requires that the business key is informed. Total of users Variation of users (new and returning) who started a new session on a given period. This information requires that the business key is informed. Top 10 intents The 10 most accessed intents (as returned by the NLP) and their occurrences by channel. Top 10 flows The 10 most executed user journey flows
PAGINATIONWe have added an improvement on the way navigate in the repositories. Control how many items are displayed on the repository lists. Choose if you want to see 5 or 100 items per page on the flows, intents, entities, services, and answers repositories.
SORTHave you ever wanted to organize the repository by its name, modification date, or its type? Now you can do it! We added this new feature in all repositories to organize them as you want and to improve the search of all created items.
IMPORT/EXPORT VIRTUAL AGENTAnother improvement that will ease your experience and save time! Choose how you want to import your virtual agent: as a new virtual agent or update a current version (parameters, channels, workspace, repositories, and Automated Learning). This option will allow you move the virtual agent through environments directly from the virtual agent popup menu, without the need of creating a new one every time a change is made in other environment.
AUTOMATED LEARNINGWe update Automated Learning. Do you know this feature? Automated Learning allows training virtual agent from documents, turning the trainings into an easy task. We have added improvements such as the possibility to add questions to disabled documents. Now, get ready to take off by creating virtual assistants, with a coffee in your hand and your best smile We are part of NTT DATA's Syntphony ecosystem
Agent Template is a collection of flows provided by eva that can be used to establish a base for building conversations.
- Banking Agent Template, with 37 ready-made flows and 5 use cases for financial services. Available in english, spanish and portuguese.
- Foundation Agent Template, with 13 flows common to many industries and sectors, such as NPS, Welcome, and Talk to an Agent. Available in English, Spanish and Portuguese.
- Healthcare Agent Template is a collection of 18 flows focused on healthcare service that can be used to establish a base for building conversations. Available in English, Spanish and Portuguese.
- Ticketing Agent Template is a collection of 19 flows focused on Ticketing service that can be used to establish a base for building conversations. Available in Spanish and Portuguese.
- Telecom Agent Template is focused for Telecom virtual assistant, featuring 25 flows. Available in Spanish and Portuguese.
In agent templates, you will save time on your project because it offers:
- Ready editable flows. In other words, your team won't have to worry about building the bot flows. You only need to edit the steps and adjust the responses to your business needs.
- A bot ready for each industry, with specific use cases.
- Text and walkthrough suggestions, material developed with UX best practices and various studies (such as benchmarks, interviews and user testing).
"This allows us in an automated way to complete the entire purchase process and even make the payment in these channels. We are using virtual assistants to increase sales, they are becoming tireless salespeople, who have the capacity to attend 24/7 to as many people as necessary."Would you like to listen to this masterclass where you will learn tips and recommendations to make a virtual assistant integrate and adapt to the brand values? Watch the Masterclass [embed]https://vimeo.com/616446556[/embed] We invite you to learn more about eva to create virtual assistants that adapt to the brand values and achieve a good experience.